Salesforce Authenticator - Reviews, Revenue and Downloads - Apple App Store

Description

Salesforce Authenticator adds an extra layer of security to your online accounts as a strong, out-of-band authentication provider. The app sends you a push notification, and you tap 'Approve' for logins and critical actions when it's you, or 'Deny' if it's not. For even more convenience, Salesforce Authenticator can use location services to automatically verify from locations you trust, like your office or home. Better yet, Einstein can save trusted requests for you! Then you need only respond to notifications when something out-of-the-ordinary happens.

You can also get a verification code when you need one. The codes also work as a backup authentication method if you're on a plane, or have poor connectivity. This means Salesforce Authenticator also works with third-party services that use OATH TOTP tokens.
http://twofactorauth.org.

Continued use of GPS running in the background can dramatically decrease battery life. Rest assured, we go to great lengths to ensure minimal GPS use so that Salesforce Authenticator does not significantly impact your battery life.

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User Rating

4.59 out of 5

254 ratings in Australia

5 star

212

4 star

3 star

2 star

1 star

Ratings History

Reviews

No need for an authenticator app that barely works

Terrible application please let me sign in without having to debug your app for an hour

Just another virtual RAS token

Would be nice if the trusted device location setting worked a little more frequently.

Simply Aweful

With staff working remotely and needing to log in everyday is just painfully frustrating, especially with us all on the move. Worst idea/system for my business. Rate 0 out 5

The most buggy Authenticator I’ve used

Everyone seems to be trying to lock things down with 2FA now. Some do it really well, and others do it in a way that keep you locked out of your own account. The Salesforce Authenticator is tilting towards the later. Super slow approval notifications in the app. Back up works some of the time. Every time I go to log in to Salesforce I have about 75% confidence I’ll actually be able to get in. Until they get my confidence up to 100%, this stays at 1 star. Alternatively, don’t try and do the 2FA yourself and try outsourcing it to people that do it really well.

Hate it

It does not automatically approve on a certain location and I must always have tracking on . What is the purpose of this if it doesn’t work? Their customer support is very disappointing as they just don’t reply to emails when you raise an issue.

Hate using Authenticators

Forcing me to always have my phone available and on my persons is a good way to make me hate your service. I was already unimpressed with Salesforce as a platform but this requirement is garbage. I will only pass on the negative experiences I have with this service to other people in the hopes of persuading others to never use this platform.

Disappointed

No way to add accounts that wont generate a QR code or accept a 2 word phrase. Allowing account addition with a set up key seems simple yet its been overlooked. Disappointed.

Fix Apple Watch!

Cannot authenticate from Apple Watch

Never authenticates based on location

Two issues: 1. It detects your location fine if you work at some big complex where one address spans a sizeable geographic area, but if you work in a densely populated area, the address you are detected at will change every time you authenticate. 2. Even if the authenticator remembers your exact address, it won't automatically approve your login attempt. The app now has a big history of everywhere I've been, but doesn't do anything for me with this information.

Apple Watch Bug

Every time I try to approve from Apple Watch it’s unable to action it resulting into me doing it from the phone, if this issue can be rectified. Also I didn’t find a way to report this issue hence leaving a feedback here.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Japan Business	75
Top Free	Italy Business	79
Top Free	Kuwait Business	86
Top Free	Colombia Business	112
Top Free	Ireland Business	113

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