Selfridges

I love the store ! Very much Bu the app is making me so upset, i can’t make a wishlist without it being deleted when i leave the app and j can’t add items to my basket without being deleted as well !

I found Selfridges through a YT creator about 3.5 years ago. I quickly became a frequent shopper & purchased the global shipping. BUT, for at least a year now, I can’t get this app to function at all. For a while the issue was an error message when I tried to add to cart or wishlist. Then, that issue escalated to also include never saving my login info. Now, I have NO doubt those issues would still be my experience if I could even log into my account. In the past, I would remove the app and then start over adding it to get it to work for a bit but after reading reviews that are 2 years old complaining about the same issue I am having and seeing Selfridges copy/paste response, it’s clear there is no point in trying. How have you been working for 2 yrs to improve your app with no improvement?

I am unable to place an order neither through this app or the website. I have tried 11 times using 5 different cards issued by 3 different banks. I have tried checking out using Visa, MC, Amex directly and via Apple Pay. I even tried PayPal on their website and that too got reversed right away. I know this seems obsessive but they have some items I want for the price I like. Its 2023 the payment technology should just work effortlessly.

It was my favorite shopping app but now I can’t shop internationally!!! Try to contact them and escalate my issue ti their IT department but no one contacted me or solve the problem

The wishlist and the profile take to long to load the screene and sometimes doesn’t open at all!!

I want your app to support arabic language . And the currency in Saudi riyal is why I would have to pay in euros or dollars and it's not my currency. once again! I would like you to respect the Arab customers, especially the Saudis

It takes ages to load, freezes while opened, spent a lifetime waiting for ‘secure checkout’ to load

I cannot even log into account now. So many people are having problems with the app in the USA. I use to place orders all the time especially for my favorite Suqqu products. I have Global Shipping which I can’t use. Please fix the app! Jan. 5, 2023 App doesn’t add my GS Subscription. Also, still puts first item in shipping bag. Update in shopping bag doesn’t work if you try to put color you want. It just removes the item! 14-01-23. Please be aware the update did not correct shipping bag issues or global shipping. It only loads first item & if you try to change to correct item it totally removes & closes out. Update did not correct! My phone is up to date on all updates! HELP

App used to be wonderful. Easy shopping experience. Now I can’t even log in to shop. I paid for global shipping and can’t use it. Website isn’t any better.

I have been having so many issues lately logging in, staying logged in, placing orders and accessing my wishlists. I haven’t been able to do any of these things for about 2 months. The app seems to have major glitches and doesn’t function properly. It’s no longer user friendly.