Smood, l'app di consegna

Buona applicazione ma le spese di consegna sono troppo costose

Delivery services in Switzerland are the worst services of the Country. You ask for a delivery at 20h and the food is delivered at 22h. You order and after 1 min you ask politely if it’s possible to modify the delivery to a later timing (it’s totally possible with JustEat or UberEats or Deliveroo) and of course it is NOT possible. So guys, eating in Switzerland is impossibile both at the restaurants or with the take away food.

Ha problemi con il server impossibile fare la registrazione tolta subito

Più caro la consegna del cibo stesso. Bocciato in pieno

They don’t care, asked to cancel an order after one minute. They replied after 10 and said that was not possible anymore. Amazing! Use other apps

Switzerland is quite behind on delivery services compared to the rest the of Europe but Smood is working hard to try to fill the gap. Sadly as usual Swiss market and zurich prices kill competition, and sometime delivery charges really make no sense, and kill the purpose of home delivery, especially in a city where in 2020 there is still no option before or after a certain hour, as opposed to all the other European cities . Still Smood represents a great opportunity for the really good service provided, nicely curated list of restaurant (although breakfast options could be better ) and most importantly, payment methods, in fact they accept all card including lunch checks, which is just wonderful when you are still going to the office during a lock down . The only reason I won’t give them the 5th star is because they don’t have a “cancel order” option in-app, nor you can edit your order once confirmed. Other apps have these functions built in so you don’t have to reach the call center or mail them anytime, and most of the apps they provide a buffer time between order submission and order confirmation. However customer service is still prompt enough to sort your issues. All in all, Smood is my go-to app when it comes to food delivery in Zurich ! Keep up the good job and keep improving !

L’App funziona malissimo, per togliere un piatto/cibo dal carello spello lo scroll a sinistra non funziona, per calcolare i costi di delivery devi praticamente fare un’ordine, i costi di delivery sono in base alla lontananza/vicinanza del ristorante, ma la app non ha la cartina. Ora ho fatto un ordine, sbagliando la data di delivery (di default non da il giorno stesso) e l’app non riesce a caricare il mio ordine e non riesco a modificarlo.

Ordinato due hamburger che sono stati regolarmente pagati, peccato che: 1. Non ho ricevuto il mio ordine 2. Ho provato a chiamare il customer service senza che nessuno rispondesse 3. Mandato più email, ma nessuna risposta Conclusione? Ancora in attesa di un rimborso Sconsigliato è un complimento

app allows to sign up with apple using hide my email, then at the check out it asks to specify phone number and after you click the button “save” it fails email validation that’s routed via hide my.

Having a service not working with VPN in 2024 is not acceptable. EVERYONE should use VPN all the time especially if paying online. Hire better IT security people who can do proper risk mitigation