The Economist - News, Podcasts

I’ve been a subscriber for two years. I wanted to cancel my subscription and the only way to do it was via chatbot because there is no contact email and both of the phone numbers provided for EU are dead lines. I’ve requested to have my subscription cancelled multiple times via chatbot and today they have charged me 319,00 euros for a yearly subscription for which they gave me no option to cancel. I am now looking into steps that can be made to reimburse this as this practice definitely violates consumer rights, not to mention that it is shameful for an organisation such as this.

Excellent

I have been reading the Economist for years. It is consistently intelligent, funny, brave and informative. The world would be a much scarier place without it. Congratulations, thank you and keep going!

As it resembled the print edition. This is now some hybrid between a web page and the print edition that I don’t like in particular

So frustrated with all the feature regressions in the new app.

The magazine is wonderful. The app used to be too. But the new version doesn’t allow you to read an issue linearly - it prompts you to jump around. Downloaded content disappears making offline access problematic. And it’s hard to know which articles you’ve read. Please go back to the old version.

The Economist doesn’t need my endorsement of the quality of their journalism. It speaks for itself. Rather, I’ll comment that their app is wellAdesigned and refreshing to use. Their developers have made large leaps in the past several years to make the interface less buggy and more focused. I love being able to easily download entire editions, listen to articles with real narrators, and search for past articles. I have no complaints. Some uses complain of the ads, but I’d encourage you to hold your criticism. Media companies cannot survive on subscription fees alone—that’s been largely true since their inception. I suppose that makes me an ad-apologist, but if these ads enable the high-quality journalism we all love, then I feel we should grin and bear the ads. And for what it’s worth, I’ve never found the ads to be particularly distracting.

First it has no memory: I am unable to resume reading from where I left: when I switch or walk away from an article and come back, it resets to main window. Yes I remember what I was reading earlier today but it is annoying to refind from main window. This app is supposed to be the reader of the newspaper. Second, the audio option has many bugs: e.g: you can’t even see the queue. You say “clear the queue” but it does not. When you build audio queue the sequence from the newspaper is not followed (US section should not begin with Lexington column). I did stick with the Legacy app-was much better- and the Apple Podcast option (no longer available). It sounds like this app developer never finished the project since at least 3 years…

Nothing against the content, it’s good, but the app testing experience is not becoming of the publication’s reputation. No guidance, no feedback, and no thanks. What was I supposed to look at? No idea. Was any of the bugs or commentary I submitted appreciated? Clearly not. Will I be doing this again? Nope. This is not how one should treat users who volunteer to help

I have a multi year subscription. The app had been working fine, then all of a sudden it doesn’t recognize me. The print edition is still coming in but completely lost digital access. The UI is silent on what happened or how to recover.