The Economist - News, Podcasts

Wanted to cancel a subscription. The process goes as follows: Trying to do that via the mobile app -> not finding any way to do that -> opening up my PC -> going through a multi-step, tricky process of doing so -> having to still contact a support person -> the support person STILL shoves 2 offers into my face after seeing my dissatisfaction. Greedy corpos don’t care about providing the best service, they care about draining your wallet in any and every possible way.

The Economist delivers great experience in the app - it’s intuitive, full of relevant articles and pretty much bug free. Content is very cool. My only wish is that more articles would be available as audio recordings as well. Keep it up!

Hello, Need more news about Europe.

In the age of fake news The Economist allows you to trust what you read without double checking the facts. The only drawback is fluctuating subscription pricing though.

So frustrated with all the feature regressions in the new app.

The magazine is wonderful. The app used to be too. But the new version doesn’t allow you to read an issue linearly - it prompts you to jump around. Downloaded content disappears making offline access problematic. And it’s hard to know which articles you’ve read. Please go back to the old version.

The Economist doesn’t need my endorsement of the quality of their journalism. It speaks for itself. Rather, I’ll comment that their app is wellAdesigned and refreshing to use. Their developers have made large leaps in the past several years to make the interface less buggy and more focused. I love being able to easily download entire editions, listen to articles with real narrators, and search for past articles. I have no complaints. Some uses complain of the ads, but I’d encourage you to hold your criticism. Media companies cannot survive on subscription fees alone—that’s been largely true since their inception. I suppose that makes me an ad-apologist, but if these ads enable the high-quality journalism we all love, then I feel we should grin and bear the ads. And for what it’s worth, I’ve never found the ads to be particularly distracting.

First it has no memory: I am unable to resume reading from where I left: when I switch or walk away from an article and come back, it resets to main window. Yes I remember what I was reading earlier today but it is annoying to refind from main window. This app is supposed to be the reader of the newspaper. Second, the audio option has many bugs: e.g: you can’t even see the queue. You say “clear the queue” but it does not. When you build audio queue the sequence from the newspaper is not followed (US section should not begin with Lexington column). I did stick with the Legacy app-was much better- and the Apple Podcast option (no longer available). It sounds like this app developer never finished the project since at least 3 years…

Nothing against the content, it’s good, but the app testing experience is not becoming of the publication’s reputation. No guidance, no feedback, and no thanks. What was I supposed to look at? No idea. Was any of the bugs or commentary I submitted appreciated? Clearly not. Will I be doing this again? Nope. This is not how one should treat users who volunteer to help

I have a multi year subscription. The app had been working fine, then all of a sudden it doesn’t recognize me. The print edition is still coming in but completely lost digital access. The UI is silent on what happened or how to recover.