The New Yorker

Thanks for your clear, informing, entertaining and through provoking journalism. Keep going. One minor suggestion, I’d love if you can green tick the crosswords I have completed. Otherwise flawless.

I could not get past paywalls so could not access any content. Same online. I emailed for support , the guidelines provided did not work. So I emailed for subscription cancellation and refund - all I got was a reply copied template 3 times with now follow up and no action . Hope I don't get charged again

Continually questioning my subscription . Cartoons not available as previously.

I want to warn fellow users NOT to subscribe to NY. They entrap you and when you attempt to contact customer service, you are ignored. I was sent an email urging me “your subscription is about to end! renew now”. I clicked on the link in the email. It opened up an offer which was $US119 for one year (I didn’t realise it was US dollars, in fact it was $AUD200 in my currency, nowhere on the page does it state the currency): I rejected that offer. That equates to a whopping $16 AUD for an electronic, online-only magazine. Unbelievably expensive. Printing and mail costs for them? Zero. So it’s pure profit for the owner. After rejecting the first offer, suddenly another one popped up. “We really don’t want to lose you. If you click now, we will renew you for $65.99 per year. A discount of 50% off.” That equates to around $AUD100. Which for 12 issues is about $8 per issue. Still expensive right? To my eventual chagrin because of what happened, I accepted the offer. Upon accepting that offer, nothing. No email, no invoice, no record, no receipt. Then two days later, my account was charged for $AUD200. (So they charged me the full amount, for the offer I rejected. They did not apply the 50% discount. Without the discount, I would never have renewed at all). I emailed customer service Conde Nast. That was the next fiasco. They did not reply for 5 business days. I then wrote to NY subscriptions. I was ignored. Then I got an inane reply from a guy who simply said, Oh that is the fee for one year subscription. He didn’t even look at my email. I had sent a screendump of the 50% offer I had taken up. Given their stupidity and apparent dishonesty, I lodged a formal dispute (“chargeback”) with my bank, I then also complained to USA fair trading. I read all the other user stories of fights with this company. Many many people never get refunds from the owner, Conde Nast. (Read reddit posts ad infinitum on this.) I note the technique of urgent emails demanding payment is akin to the techniques used by large pornography sites to extract money. This is the New Yorker. Yes, they use these tactics. Another point in common (with sham sites and pornographers): you never get documents from the NY magazine. You must log into your account to access any record at all, meagre as they are. To do that of course you must remember your login/password. Otherwise, you cannot cancel, and cannot control auto-debits applied to your account. There is only one surefire solution to a

I just got a one year subscription, and I can’t get the app to open for more than 1 second without it crashing.

The app developers are so worried about whether you have a subscription or not it makes opening it up far too slow. Even if you download a magazine to read offline later, it tries to check if you have a subscription and won’t let you read it. Usually, you then have to restore you subscription again when you are back on line. Many of the contributors are a bit ‘up themselves’ and trying to write in a style to impress people with how smart they are. Maybe I am one of the dumb ones, but I find the New York Times much more informative, more interesting articles and at $2/month, much better value. I’ve yet to work out how to cancel my subscription. It is not easy!! Apparently, if I subscribed through the app, I need to go to Apple, which doesn’t have it listed as either a present or expired subscription. If I go to the website, it wants me to open a new account.

After years of subscribing, New Yorker suddenly, didn’t recognise this and as other reviewers pointed out, I had to resubscribe and pay again, although my subscription was still current. I would not recommend this magazine for their difficult login mechanism and underhand re-subscription policy.

I’d give the app five stars if it weren’t for the blinding text without dark mode. As most of my reading happens at night in bed, this lack of feature makes it unusable for me.

Very upset by unsolicited charge on credit card today - was charged a subscription without notification. Subscribed once and then cancelled though Apple. No way to unsubscribe in NY. Had deleted app years ago. Had to cancel credit card. Are disputing the $.

Why can’t you just have a regular login like a normal app with a password? Why do i always have to sign in with a verification email it’s a darn annoyance as i don’t have the email on this phone and i need to go to my laptop receive the email than forward that email to the email on my phone then activate.. can you just stop this madness? Why won’t the app remember me? Why does it think it’s opening up on a different phone every time? Let’s keep it simple. You think someone’s going to hack into this to read an article?