ClassPass: Fitness, Spa, Salon

Cancellation policy is terrible. Choose another one, us urban app

You take charges for missed classes!! Up to 25 euro!! Are you ok? Never will use you app again.

1) you get very limited credits and one class could be 8-10 credits. So minimal option of 25 credits/35€ is worth 3 classes only (I go to yoga for example) 2) you can book one studio once a month with same name (so if the studio has 4 locations you still can only go to one) 3) limited choice: so one place one class per month. For example I have only 2 yoga studios within 4 km, so no yoga for me because I couldn’t book them any more and other locations were 20 mins away cycling and not offering type of yours I like 4) i couldn’t use my free trial as I have booked all classes for the last week of the trial. As they charge next month soon I decided to cancel the membership. The app said to make sure that all classes booked before I cancel otherwise credits will not be available any more. I did. But it cancelled automatically all my booked classes Overall bad experience

I subscribed for a free trial that is said to be 14 days and unsubscribed before the trial end, as I usually forgot my subscriptions and being charged for products that I don’t want to use. After that my trial disappeared, though it should last for 14 days for free - so I guess that is not fair enough, as the reality doesn’t match the advertising on the app. Also I tried to delete my account after as I don’t want my data to be stored by the company, but this option is not available in the app and moreover I can not contact the company through the contact form, as this request ‘delete account’ is also not listed in the form. Please delete my account!

Very good app, much more convenient than GymLib, for example. The only problem, is that there is almost nothing cool with short notice. You really need to plan in advance, and the quantity of studios, there are still not that many. I live in the first, and I always need to take a metro to go somewhere, even though I’m super centered.

When you go to moscow. Когда вы приедете в москву?

Frustrating scripts they give customer service reps when asking for something on the app’s help center. I felt pretty angry about the company at the end, even though I got what I asked for.

Very sneaky way of charging $60 for the first month without warning. Use another app.

Absolutely disgusting scamming company I cannot believe them. I am so disgusted and you will have no help with the customer service. They do not allow customer service phone calls. You will get nowhere with tech-support they will steal your credit card to the point where you have to completely shut down accounts.

First, the positives: Classpass is amazing for accessing studio classes at an affordable price. I love the flexibility of trying new things without the pressure of committing to one studio/class. I’ve been very consistent with working out since using classpass. Now the cons: - the prices charged for monthly membership with this app are NOT consistent. My partner also uses the app and for no apparent reason, the membership options for him in regards to credits & monthly cost are completely different than mine. I am paying more for the same amount of credits. - the app is such a pain to use. Even when i search a specific studio name, it will either pull up nothing, will change the search term to something completely different, or will only pull up a single location despite there being multiple location options. - the 12-hour cancellation fee is pretty rough as someone with a chronic illness who needs to cancel last-minute due to health issues sometimes. There should be some exceptions to the blanket $14 late cancelation charge. - the amount of pop-up notifications in the app is so frustrating and makes it difficult to actually do what I’m trying to do. If they could fix these issues, I’d be giving Classpass a 5-star rating.