ClassPass: Fitness, Spa, Salon

Cancellation policy is terrible. Choose another one, us urban app

You take charges for missed classes!! Up to 25 euro!! Are you ok? Never will use you app again.

1) you get very limited credits and one class could be 8-10 credits. So minimal option of 25 credits/35€ is worth 3 classes only (I go to yoga for example) 2) you can book one studio once a month with same name (so if the studio has 4 locations you still can only go to one) 3) limited choice: so one place one class per month. For example I have only 2 yoga studios within 4 km, so no yoga for me because I couldn’t book them any more and other locations were 20 mins away cycling and not offering type of yours I like 4) i couldn’t use my free trial as I have booked all classes for the last week of the trial. As they charge next month soon I decided to cancel the membership. The app said to make sure that all classes booked before I cancel otherwise credits will not be available any more. I did. But it cancelled automatically all my booked classes Overall bad experience

I subscribed for a free trial that is said to be 14 days and unsubscribed before the trial end, as I usually forgot my subscriptions and being charged for products that I don’t want to use. After that my trial disappeared, though it should last for 14 days for free - so I guess that is not fair enough, as the reality doesn’t match the advertising on the app. Also I tried to delete my account after as I don’t want my data to be stored by the company, but this option is not available in the app and moreover I can not contact the company through the contact form, as this request ‘delete account’ is also not listed in the form. Please delete my account!

Very good app, much more convenient than GymLib, for example. The only problem, is that there is almost nothing cool with short notice. You really need to plan in advance, and the quantity of studios, there are still not that many. I live in the first, and I always need to take a metro to go somewhere, even though I’m super centered.

When you go to moscow. Когда вы приедете в москву?

I had one month trial and ended my cancellation through the app a week before renewal. In this case I have been charged for a new month and they claim that I have not cancelled.. I spoke to someone one a chat where I in the end did not get an answer and the chat just disappeard, and now they removed the chat option from my app.. Very unprofessional in my opinion

Won’t bother spending too much time in this, but they use way too many sneaky tactics to get money from you. Example: Want to pause/cancel it? Here’s a bunch of questions. Still want to pause/cancel it, here’s a customer chat. Still want to cancel/pause it, please wait. We are not gonna answer for a while.

Frustrating scripts they give customer service reps when asking for something on the app’s help center. I felt pretty angry about the company at the end, even though I got what I asked for.

Very sneaky way of charging $60 for the first month without warning. Use another app.