ClassPass: Fitness, Spa, Salon

Cancellation policy is terrible. Choose another one, us urban app

You take charges for missed classes!! Up to 25 euro!! Are you ok? Never will use you app again.

1) you get very limited credits and one class could be 8-10 credits. So minimal option of 25 credits/35€ is worth 3 classes only (I go to yoga for example) 2) you can book one studio once a month with same name (so if the studio has 4 locations you still can only go to one) 3) limited choice: so one place one class per month. For example I have only 2 yoga studios within 4 km, so no yoga for me because I couldn’t book them any more and other locations were 20 mins away cycling and not offering type of yours I like 4) i couldn’t use my free trial as I have booked all classes for the last week of the trial. As they charge next month soon I decided to cancel the membership. The app said to make sure that all classes booked before I cancel otherwise credits will not be available any more. I did. But it cancelled automatically all my booked classes Overall bad experience

I subscribed for a free trial that is said to be 14 days and unsubscribed before the trial end, as I usually forgot my subscriptions and being charged for products that I don’t want to use. After that my trial disappeared, though it should last for 14 days for free - so I guess that is not fair enough, as the reality doesn’t match the advertising on the app. Also I tried to delete my account after as I don’t want my data to be stored by the company, but this option is not available in the app and moreover I can not contact the company through the contact form, as this request ‘delete account’ is also not listed in the form. Please delete my account!

Very good app, much more convenient than GymLib, for example. The only problem, is that there is almost nothing cool with short notice. You really need to plan in advance, and the quantity of studios, there are still not that many. I live in the first, and I always need to take a metro to go somewhere, even though I’m super centered.

When you go to moscow. Когда вы приедете в москву?

I started a trial but I never received a mail or spam mail that my trial period. My membership started 9 month ago but I never received any invoice or anything that reminds you that you are paying for the app. I realized by chance my credit card slip that I was paying for it for a long time. It felt like you don’t receive an invoice so you dont discover that you are paying.

Can't sort by rating, I find occasional "invite friend" bottom sheet annoying, can't open links in system browser, no dark mode support and you have to rate every past meeting. It would be nice if the app is more useable. Despite these shortcomings I find it a good and useful service.

If I cancel within 12 hours not only I loose the credits but also charged a fee. If the provider cancels within 12 hours then you just get back your credits. I guess customer's time is not important to you.

i love changing classes and gyms choosing from many different locations and classes are giving flexibility to train only cancellation fee is unfare,but still can understand because people can abuse if there s no this rule thanks classpass for making life easier and contributing to health