Headout: Travel Experiences

The audio guide doesn’t work at all. No sound is played but money is already payed for it.

Делюсь опытом использования в июне 2021 в ОАЭ. Брали следующие экскурсии: - At The Top - Dubai Frame - Dubai Safari - VR Park - Аквапарк Wild Wadi - Palm Monorail - Аквапарк Aquaventure Проблемы были две. На Дубай Сафари не была передана информация организатору, в итоге нас не забрали в указанный день. После звонка перенесли экскурсию на завтра. Самая экскурсия с поездкой по барханам на джипе - 10/10. Билеты в Аквавенчур пришли без QR кодов. На входе в аквапарк кассир грустно пожимал плечами, и мы вместе не понимали, что делать. Написали в чат поддержки headout, минут через 5 на почту докинули QR-коды. Все проблемы были решены. Все билеты были со скидками и дешевле, чем в других местах + кешбек отработал без проблем.

Ситуация абсолютно аналогична вышеописанной. Деньги списали, билетов нет🤷🏼‍♀️ это мошенники без вариантов. Не попадайтесь на эту удочку!

They are the biggest fraud, they might ruin your trip plans. If you do not want your tour is canceled in last minute pls dont use it

На данной программе заказал три тура , прошло больше суток , ответа так и не получил , билетов тоже ! Обычно когда заказываешь на различных площадках Билеты приходят сразу , но тут все мимо . Связывался с менеджерами 6 раз , все отвечают ( в течении 30 минут вам прийдут Билеты на почту , 5 минут и вы получите ответ по своей брони ) в результате чат отключался и приходилось начинать по новой , по итогу ответа я так и не дождался и билетов тоже ! Деньги с карты списывают моментально , в личном кабинете на IOS нет вашей брони ! Написал на возврат денег , жду ответ от банка ! Всем удачи , не связывайтесь с мошенниками !

We have bought two tickets to Colosseum and one of them turned out to be scanned before us. The staff said that this is a common problem with this agency. And support does not offer to solve those problem as they have Bot. Will not recommend them.

I downloaded this app to make my travel in Europe easier when buying tickets for events and it did the complete opposite. I bought tickets but they never showed up on my app afterwards. I had to contact customer service and they had no idea what went wrong. They promised to email me back within 48 hours and nothing. I actually had to REBUY the tickets in person. Then I had to contact my bank to dispute the charges the app did. I had to do all this while on vacation. If you like wasting your time download this app please.

I used Headout to book tickets to an attraction. My tickets through the app showed an attraction open/close time that weren’t correct and therefore I missed my opportunity to use my tickets. Upon contacting customer service, I got the run around for two weeks before I got a response. Their response was that they can’t offer a refund which is absolutely ridiculous. I will not be using Headout again and I’d urge others to reconsider.

I downloaded this app on the 10/18/24 and never opened it, on 10/21/24 my card was charged $86.40 and I’ve yet to use this app…needless to say it won’t happen again!

Received my tickets and code for audio that I purchased for Acropolis tour. Audio code provided did not work. Contacted for help, was told they would reply in 24 hours. It’s been 3 days with no response. Tried to use chat feature for immediate help, this did not connect me to anyone. Had to do the tour with no audio guide as we had a set time and couldn’t change. Would not use again. Edit: It’s now been over a month and I finally got someone to reach out. They want to resolve the issue. Are you going to fly me back to Greece for another tour? Too little and FAR too late to respond.