Headout: Travel Experiences

The audio guide doesn’t work at all. No sound is played but money is already payed for it.

Делюсь опытом использования в июне 2021 в ОАЭ. Брали следующие экскурсии: - At The Top - Dubai Frame - Dubai Safari - VR Park - Аквапарк Wild Wadi - Palm Monorail - Аквапарк Aquaventure Проблемы были две. На Дубай Сафари не была передана информация организатору, в итоге нас не забрали в указанный день. После звонка перенесли экскурсию на завтра. Самая экскурсия с поездкой по барханам на джипе - 10/10. Билеты в Аквавенчур пришли без QR кодов. На входе в аквапарк кассир грустно пожимал плечами, и мы вместе не понимали, что делать. Написали в чат поддержки headout, минут через 5 на почту докинули QR-коды. Все проблемы были решены. Все билеты были со скидками и дешевле, чем в других местах + кешбек отработал без проблем.

Ситуация абсолютно аналогична вышеописанной. Деньги списали, билетов нет🤷🏼‍♀️ это мошенники без вариантов. Не попадайтесь на эту удочку!

They are the biggest fraud, they might ruin your trip plans. If you do not want your tour is canceled in last minute pls dont use it

На данной программе заказал три тура , прошло больше суток , ответа так и не получил , билетов тоже ! Обычно когда заказываешь на различных площадках Билеты приходят сразу , но тут все мимо . Связывался с менеджерами 6 раз , все отвечают ( в течении 30 минут вам прийдут Билеты на почту , 5 минут и вы получите ответ по своей брони ) в результате чат отключался и приходилось начинать по новой , по итогу ответа я так и не дождался и билетов тоже ! Деньги с карты списывают моментально , в личном кабинете на IOS нет вашей брони ! Написал на возврат денег , жду ответ от банка ! Всем удачи , не связывайтесь с мошенниками !

Do not get this app. Big scam. It’s not a tour company. Stick to the free walking tours. Took a “skip the queue” tour for Hagia Sophia in Istanbul. Everything was a mess. We took 30 mins to wander 100m to the mosque, had to do another ticket check because the company was unorganised. Upon arrival the queue was about 500m long. So would have been better to go straight there. Waited in line for 2 hours. Tried to cancel the booking but was not possible. When we got to the entrance the tour “guide” left us and we had to visit the monument alone: he said “just use the QR codes on the signs.” Not only was this not a “skip the line” service it was not a tour. Luckily it was a morning tour in spring so wasn’t too hot waiting in Istanbul for 2 hours. Tried to contact the company to ask for a refund but their chat function didn’t work and it was not possible to communicate with them. Have since been in contact with their customer support. Half of which was AI and sending me random emails. They refused to give me a refund. I will never use this service again.

I advise against installing this app

You can buy 4 tickets with audio guides, but can’t share the tickets, so I ended up with 4 audio guides in my phone. It’s truly amazing to have such a huge oversight

I downloaded this app to make my travel in Europe easier when buying tickets for events and it did the complete opposite. I bought tickets but they never showed up on my app afterwards. I had to contact customer service and they had no idea what went wrong. They promised to email me back within 48 hours and nothing. I actually had to REBUY the tickets in person. Then I had to contact my bank to dispute the charges the app did. I had to do all this while on vacation. If you like wasting your time download this app please.

I used Headout to book tickets to an attraction. My tickets through the app showed an attraction open/close time that weren’t correct and therefore I missed my opportunity to use my tickets. Upon contacting customer service, I got the run around for two weeks before I got a response. Their response was that they can’t offer a refund which is absolutely ridiculous. I will not be using Headout again and I’d urge others to reconsider.