The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.
Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet.
Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.
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User Rating
4.79 out of 5
300 ratings
in Australia
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256
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35
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Ratings History
Reviews
Confusing, clunky and worse than earlier version
The previous iteration of this app was far more user-friendly and had a clearer interface - loading tickets direct to iwallet for easy scanning. On this new version I somehow bought a ticket for the wrong direction - only found this after paying...as the ticket won’t load unless you have Acrobat if PDF reader. Awful.
Train times wrong and wifi doesn’t work
Great train - sketchy app.
Hopeless!
Absolutely hopeless.... won’t accept my email address ( gmail) which I’ve used for ten years. Back to the drawing board on this app!
Worse app than last one
When buying a carnet, some tickets show used when they aren’t. No way of having a terminal preference (always defaults to 2&3 and not quick to change). Used ticket system doesn’t work easily at all. Even hard to post a comment as you have to find a unique nickname.
Can’t add tickets purchased online
Bought ticket through app - didn’t upload or be able to be added to Apple Wallet.
Train cancellation
Hi, I arrived at Heathrow yesterday at 4.30pm and and due to all services on Heathrow Express being cancelled, I had to take the local underground to get to London Paddington . This was not only inconvenient with the suitcases, was time consuming and costed me additionally while I had bought a return pass Heathrow- Paddington.
I have been advised to seek a refund for the one way via the website. Can you please provide me a refund to the same CC that I paid from for only one way.
Thanks you kindly,
Regards
Priyanka Mirchandani
Apple wallet issue
Can’t add Heathrow express ticket to Apple wallet. When will this bug be fixed?
I wish they’d fix this app
I keep checking for updates, but there hasn’t been any to fix this repeated crashing.
So many of similar apps work well, but I don’t remember when this one did.
3 months until I have to use it, but guess I won’t be anytime soon.
App crashes
App seems to crash in ios12. Loads ok but abruptly closes when “view tickets” is pressed. Ipad6.
Notifications not controllable
Ok app but doesn't show purchases bought on website.
However biggest bug is the constant updates on status of train. There is no way to disable this. I live overseas and still get updates letting me know a service thousands of miles away is running on time. About to delete it to try & stop them.