SOCAR Malaysia

Друзья. Никогда в жизни даже не думайте воспользоваться этим сервисом. Вместо крутых выходных мы пол дня пытались вернуть этот проклятый автомобиль обратно. Хотели доехать из аэропорта в город а оказалось что вернуть машину можно ТОЛЬКО В АЭРОПОРТУ. Вопрос зачем нужен такой каршеринг?! Что бы покататься вокруг аэропорта? Бред………………………..

The app lets you book a car that hasn’t been returned by the previous user. So you could spend forever looking for the car. And then you write to support and theyl call you back after 15-20 mins and all the while you’ll be stuck on the road. And the refund will take 10 to 14 days for something that is completely out of your control. Would not recommend especially if your in a hurry.

I have tried multiple times to upload the documents but system keeps rejecting them for no reason. There is no way you can get any support, phone line is non existent so does the so called live chat where stupid AI is absolutely useless and no way you can get human being helping you.

Face recognition prior to car pick up is bad. they are not honest as well, they insisted on asking me to change the car location and promised for reimbursement but they couldn’t reimburse to SG bank.

Travelled to Malaysia for a vacation and rented the their car. Paid for the Car Pick Up service to have the car return to the SOCAR lot. Only to find out after flying back overseas, that I got charged for failing to return the car to the lot, when it’s their failure to return it when I’ve paid for the pick up returning services. Got scammed and asked to pay almost 200. Use other apps would be better. If you got no other choice but to use SOCAR, don’t use their add-on service. It’s unreliable and a scam. Was happy for the service until this happened. Tremendously disappointed. Please improve the app and remove the add-on service.

Take so long time to approve the documents! Customer service is not responsive!

I rented one Hyundai Elantra and suppose to schedule to collect at 5:00pm on 12-Feb-2024. Got a driver or dasher who has poor time management and delivered the car at 6:15pm. Car arrived with cracked front windscreen, damaged left and right side passenger door, damaged left side front bumper. Initially the customer service officer refused to call us to provide telephone support. Threatened to post on social media and they called reluctantly. Next, 2 officers Nazrul and Nazmi came online and disconnected themselves when they realised they are handling a problematic case. They just close the online chat and disappeared. Miss Keeratana promised to called 10-15 mins to provide replacement car. But after 30 minutes past no call back. The car is scheduled to start at 5:00pm but at 7:15pm, still not resolve the problem. Scared of using SOCAR. Poor customer service attitude and very slow respond when there is issue. SOCAR when no issue is a decent app but when there is an issue arise, using this app is a nightmare. Gonna delete this app after this final time usage. Keeratana is extremely rude. She abruptly hang up the phone with intention. She is full of lies. Promised to call me back but later said she didn’t such she will promise to call me back but the ‘live agent” will call me back. SOCAR has serious and severe problem with the quality of their customer service. I am done with using this app. In SOCAR continues with their current performance, it is a matter of time they will start losing money and went bankrupt.

Worst Return Car Service

I already have an account but after the updates the apps keep prompting me to reregister. No access to login via email at all.

I am first time to use this app why I can’t register