One up offer.
Stupid how they don’t let you know in advance. Had a morning flight at 8am and didn’t hear anything from Air NZ. Called the night before at 10pm and no one could help us. Would be good if they could let us know the day before.
Description
The Air NZ app – your trusted travel companion – lets you:
• Take control of your flight bookings – change your seat, add a bag, manage your meals, and more.
• Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.
• Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.
• Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported.
• Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more.
• Receive notifications with key flight information – you'll never miss a beat.
• Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.
• Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.
• Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day.
• Access and use your digital Koru card when you have a Koru membership.
• Access quick links to book or change flights on the fly.
• Stay organised – add flight details to your calendar, and share them with others.
Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options.
By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.
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• Take control of your flight bookings – change your seat, add a bag, manage your meals, and more.
• Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.
• Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.
• Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported.
• Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more.
• Receive notifications with key flight information – you'll never miss a beat.
• Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.
• Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.
• Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day.
• Access and use your digital Koru card when you have a Koru membership.
• Access quick links to book or change flights on the fly.
• Stay organised – add flight details to your calendar, and share them with others.
Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options.
By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.
Screenshots
Air NZ FAQ
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Is Air NZ free?
Yes, Air NZ is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Air NZ legit?
⚠️ The Air NZ app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Air NZ cost?
Air NZ is free.
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What is Air NZ revenue?
To get estimated revenue of Air NZ app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
5 out of 5
1 ratings in Latvia
Ratings History
Air NZ Reviews
Silver membership earned
There has been no acknowledgment from air NZ to say I have a new silver card in the mail or what extra benefits I get , absolutely nothing . I’ve paid for flight in December that should take me to gold on the 6th of January. Instead I get a congratulations your staying on silver . What’s up with this ? You don’t like looking after your customers. It’s real easy I will just fly Qantas .
Internet connection error
Every time I try using this app in store to claim points or at home, it gives me an error message saying Internet connection error. This has happened continuously since August 2024 at least.
Booking flights interface
When you book a flight you have to leave the nice interface for the not as good interface. And it is harder to manage/feels like a annoying add.
Poor service
Disappointed is probably the best way to describe Air Nz, if it invested as much into providing basic good service and less on gimmicky marketing and safety videos, you might get a flight for a reasonable price that actually flies when it’s meant to, and arrives at the destination you have chosen with your bags going there also, if your lucky enough to have that happen be prepared for narrow seats and ridiculous leg room, oh and if your silly enough to pay for a seat choice it might actually be worse than the random one they assign you, if it wasn’t a complete virtual monopoly you might be able to fly with someone else and avoid getting completely gouged on the price, oh and if something goes wrong, and it probably will, don’t bother trying to call as it will just waste even more of your time as they have optimised that also to ensure they listen intently, and then politely tell you to go jump.
Meal change
Absolutely impossible to work out how to do this through the app. frustrating and not user friendly!!
Overly complicated
Overly complicated
Problematic
Has been good but now not updating changes to flight times, and still showing the pending departure time hours after we’ve actually arrived
Used to be good
No one is ever there just bots
Cancelled flight
Cost me nearly $100 extra via taxi fares and duty free does not get paid back for 3 days. Complaining about the flights
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Top Free
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2
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Top Free
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33
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Top Free
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72
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Top Free
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194
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Top Free
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243
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Air NZ Installs
Last 30 days
Air NZ Revenue
Last 30 daysAir NZ Revenue and Downloads
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App Info
- Category
- Travel
- Publisher
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Air New Zealand
- Languages
- English
- Recent release
- 4.9.1 (2 weeks ago )
- Released on
- Aug 10, 2009 (15 years ago )
- Also available in
- New Zealand, Australia, United States, United Kingdom, Canada, China, Japan, Taiwan, France, Hong Kong SAR China, Germany, South Korea, Singapore, India, Netherlands, Switzerland, Ireland, Malaysia, Thailand, Mexico, South Africa, Philippines, Brazil, Italy, Spain, Austria, Sweden, Vietnam, Chile, United Arab Emirates, Belgium, Argentina, Indonesia, Denmark, Czechia, Finland, Norway, Colombia, Romania, Poland, Israel, Portugal, Hungary, Kuwait, Russia, Saudi Arabia, Slovakia, Iceland, Luxembourg, Ecuador, Peru, Malta, Greece, Egypt, Ukraine, Slovenia, Cyprus, Türkiye, Croatia, Latvia, Pakistan, Lithuania, Lebanon, Kazakhstan, Brunei, Madagascar, North Macedonia, Azerbaijan, Belarus, Nigeria, Dominican Republic, Uzbekistan, Algeria, Bulgaria
- Last Updated
- 2 weeks ago
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