POOR APP AND CUSTOMER SUPPORT
Poor app - has glitches and shows flights from other dates which is misleading and confusing. No customer support as well. No way to compensate you to the wrong booking by the misleading app. So frustrating
4.61 out of 5
35,376 ratings in Philippines
Poor app - has glitches and shows flights from other dates which is misleading and confusing. No customer support as well. No way to compensate you to the wrong booking by the misleading app. So frustrating
My refund/travel voucher from my cancelled flight during pandemic has still no answer. It was already 4 years ago. They cancel it due to travel ban. This app, still can't help me to get my refund/ travel voucher. Thank you na lang ba yun, airasia?
The previous app version used to give customers option to enter the senior citizen ID details if a passenger is identified to be a senior then a discount will be automatically applied prior to payment. This version does not have this and so no senior discount or deduction is seen on the payment.
Can’t even use this new app cos I have to verify using my phone number. No matter how many times I request OTP, i don’t receive anything. Such a waste
Walang kwenta. It’s taking centuries to load. Not friendly user. Garbage.
Very good
by far the best app and airline
Good service
It was a very helpful app for a very picky traveller like me. I only have one concern with regards to your AI chat room. Its also good to have a real person answering our queries especially during emergencies. Not all concerns can be answered by BO. I should give you 5star if BO is a real person
So difficult to resolve bugs in this app. It books a flight even if you didn't pay for it. Then, when you try to rebook, it doesn't take the new booking due to duplication. CS closes the case even if it is not yet resolved. I do hope the management sees this. They need to admit that their app has a bug.
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Top Free
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6
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Top Free
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7
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Top Free
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12
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Top Free
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20
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Top Free
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29
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