^_^
Keep up the good work.
4.46 out of 5
1,315 ratings in United Arab Emirates
Keep up the good work.
There are multiple issues 1. Once you click on manage booking - it stopped loading 2. PNR isn’t recognised even when you type in correct information. I understand that they want to streamline customer process but launching and incomplete product is really frustrating for the user.
No customer service
Worst customer service.. trying to book my flight because it was delayed by 2hrs but i coudnt. The chatboot was not helpful at all!! They sent email to get rebooking free of charge but its working!!
It’s really worst update ever Where is check in? Manage itinerary? Putting the cart before the horse…
I accidentally booked my flight in wrong date, and i try to cancel many times, But they have no cancellation policy. I didn’t see any no cancellation policy warning at the time of booking.
The SMS OTP is not working
Almost a month now, i booked a flight with this airline, after filling everything including the payment at the end of the booking they just said booking failed but already deducted money from my account. I’ve been incontact with them since then until now regarding my money that they took, unfortunately no news they said it took 7-14 working days to process the returning of my money but not true at all. Its a stress for me because thats the only money i have and need to book that flight asap as it is an emergency , they gave too much STRESS on me.
Very hard to log in. Required to complete the profile first but OTP is not coming to registered number and its freaking frustrating! You guys need to do something about it! I cant manage my paid booking!
To complete registration they need mobile phone number, I tried several number but not received any OTP. I can see other reviews they had the same issue. This bug is from the app. Please fix it or you will lose more customers
Chart
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Rank
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Top Free
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6
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Top Free
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7
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Top Free
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12
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Top Free
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20
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Top Free
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29
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