Impossible to Login
I registered, confirmed email, try to login, get verification code, introduce the code, end up on the login screen again. Like that continuously until you reach the limit of OTP requests.
4.37 out of 5
1,415 ratings in Spain
I registered, confirmed email, try to login, get verification code, introduce the code, end up on the login screen again. Like that continuously until you reach the limit of OTP requests.
The bot does not solve issues and there is no option to contact live customer service. Our flight was changed and we wanted to do check-in and the bot would not find our reservation. The bot would not find the solution and would not direct to live representative.
Your website is the worst I’ve come across Time out is to short Succeeded on booking after 5 th try 1 hour 30 minutes of time to book Website freezes You want more!????
I’ve been trying to redeem a voucher given for a cancelled flight due to COVID and after 2 years I haven’t found a flight suitable to redeem it , always get the same message in the app , and nowhere to contact to complaint .
They are asking for the OTP password and I never recieved the messafe, its impossible to access. Very worry about that
They cancel the flight without any reason, and then they don’t give you your money back. Just a voucher
I have been waiting 6 months for my refund & despite no help from the automated “Bo” I cannot contact customer service via the app unless I wish to purchase something.
Me han hecho perder varias conexiones de vuelos por la incapacidad de resolver una simple escala. Nunca mas air asia. Clientes : recomiendo viajar con otras compañias
Talk to Bo chatbot is useless in many cases and there is not a proper customer support team to contact. Airasia ride is not accurate on time and doesn’t even show traffic. Many riders just cancel without a reason.
Nearly as bad as Air Asia’s nonexistent customer services! Don’t ever expect a refund, even if they cancel your flights!
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Rank
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Top Free
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6
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Top Free
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7
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Top Free
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12
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Top Free
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20
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Top Free
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29
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