Frustrating Trial Experience – Poor Customer Service
I signed up for the 14-day trial with Alo Moves to explore their paid content before committing to a subscription. Despite seeing that my trial and subscription were active in the App Store, I haven’t been able to access any of the paid content. This is incredibly frustrating, as the trial period is ticking away without me being able to use what I signed up for. I reached out to the customer service team twice through their website to resolve this issue, but I have yet to receive any response. The lack of communication and support is really disappointing, especially when the trial period is being wasted without me getting a chance to evaluate the content. This experience has been more stressful than beneficial, and I’m starting to question whether I want to continue with Alo Moves at all. If the app developers want people to convert to paying customers, they need to address these issues quickly. I hope this review helps bring some attention to the problem, but at this point, I’m not impressed.
