Breeze: Mental Health

I was not able to use Breeze so I tried to cancel it but I was too late by an hour or so. We could ill afford the $29.99 cost because of my job situation so I pleaded with Kateryna to please allow the refund and cancellation to process. Kateryna was so kind to reconsider and approved the refund. I am so grateful. While I did not use Breeze at its fullest, this limited experience with the Basenji team gave me peace of mind.

I got this app to help with my mental health, the layout is very nice and it’s already helping me feel better a little bit I believe 👍🩷 Please keep on adding things to help people and spread positivity 🩷, I really appreciate this as a resource genuinely because I’m trying to fix my mental health as a teenager with unsupportive parents so I haven’t been allowed to get help for my symptoms of anxiousness, depression and being reactive towards certain triggers. Thank you again and wish me luck 🍀

I am writing to bring urgent attention to the unacceptable and fraudulent practices of Breeze Mental Health. This matter is not just dissatisfactory—it is a predatory scheme that must be stopped immediately. I signed up for the advertised “$1 free trial” under the belief that I could evaluate the service without financial risk. However, despite canceling my trial within the designated period, I have been charged $30 every day since. This deceptive practice has caused significant financial strain, which is intolerable and unethical. What is even more concerning is that I am not alone in this experience. Many other users have reported the exact same issue in reviews, yet no action has been taken to address it. Breeze Mental Health appears to be systematically exploiting vulnerable individuals seeking help for their mental health, using deceptive subscription practices to defraud them. This is not just a single oversight—this is a pattern of behavior that must be stopped. Your subscription terms are intentionally misleading, failing to disclose that such exorbitant charges would continue even after the trial period, especially after cancellation. This lack of transparency is a blatant violation of consumer trust and contradicts Apple’s protective measures meant to prevent unauthorized charges and fraud. It is unacceptable that, despite numerous reports from innocent users, Breeze Mental Health continues to engage in these deceptive practices. The failure to address these widespread complaints demonstrates a lack of regard for your customers, particularly those already struggling with mental health issues. This needs to be addressed immediately before more individuals are defrauded. I demand a full refund for all unauthorized charges and expect immediate corrective action to rectify this unethical business model. If this issue is not resolved promptly, I have escalated my case & complaint to consumer protection agencies, including the Better Business Bureau, and pursue further legal action against this scheme if necessary. Breeze Mental Health must stop these fraudulent practices now to protect its users. This situation is urgent and requires your immediate attention. Sincerely, Joey

If I could give this zero stars, I WOULD. Subscription cannot easily be canceled. User support is actively obtuse, delaying or refusing help regarding cancelation, then blaming you for not following their unintuitive cancelation rules. Beware- they don't want to help you, they just want to trap you in an expensive subscription it apparently takes the will of God to get out of. To add insult to injury, the app isn't even good!!! It wasn't helpful and at this point, with my almost ONE YEAR LONG ATTEMPT TO CANCEL IT, has actively decreased my mental health. DO NOT FALL PRET TO THIS SCAM!!!!

After 8 attempts on emailing I finally was able to speak to a human with zero reaolition to my issues. HORRIBLE APPROACH TO MENTAL HEALTH APP

Nothing on this app is free don’t get it they just want your money.

I wanted to see what this app was all about. Took a test and the result was obvious and not at all what it appeared to be in the ad. On top of that it said it was a free trail and then charged me for the subscription. Do not download.

I tried several times to cancel and now my account has been charged. I’m extremely disappointed and don’t recommend this app.

I’m sure the app is fine, but the only feature we are here for you are required to pay for. All of the testing requires a premium membership.

The most frustrated I’ve been on phone based apps. I downloaded app took free test. NeVER made a subscription. Received weekly charges of 17.99 then 29.99, when I wrote to question I was given auto response, it directed me to Apple website and then apps to see subscription. App is listed as FREE - There is no subscription so there was nothing to cancel. The charges are hidden. I sent 8 emails same response. Now finally heard back from a person who says they don’t see any charges and yet the fees came out of my Apple charge card. From their company Beeze Mental Health. I Called Apple who is disputing the charges but still never received straight up response from this company. For a mental health app they certainly are deceptive and frustrating. NEvER will do business with this unethical approach,