Canary - Smart Home Security

After the update you only can view 10 sec of each Alarm Or you pay Membership Ripoff Dont buy

I can’t see full videos from automatic notifications anymore unless I subscribe to membership. The notifications have little use if they do not show the full video event, sometimes I can’t even clearly see what caused the notification. If I need to pay to get notifications full video, 2 way audio and more than 24 hours events then there are better products like Arlo. On the last update I cannot even watch live if I’m at home, so I cannot monitor my kids !!

I bought the canary camera because it was offering video surveillance without a monthly subscription fee and was allowing a full view of the complete motion events. However one of the features missing that was present on many other basic video monitoring solutions was the 2-way audio. On the latest versions this feature was implemented but you need to pay the subscription fees. Now on the last version you don’t even see the full motion videos without the subscription !!! This is useless, i see people on my house for a few seconds and the video stops without us seeing what they are doing. It was already bad to have events for the last 24h now incomplete events has no real value to me. There are better surveillance systems for the money especially if you need to pay the member fee. Just have a look into Skybell (just an example) and you will be surprised what this one is missing.

They’ve started to include ads in the app trying to push more expensive “upgrades” and other money grabs. I’ve been using Canary for 8 years and they recently increased the subscription fees while my cameras are slowly dying. Flex cameras that no longer charge or turn on. They’ve refused to refund my fees for these cameras that no longer function. So now they have my money for a service I can’t use. Pretty shady business practices and terrible customer service. Stay away from Canary. They haven’t even updated the cameras in the 8 years I’ve been using them. Sadly I’ll lose all the money I invested in the cameras.

Overall, we’re happy with quality and our use of Canary camera systems. We have three set up in our home. The one in the backyard does appear to always had some loud static noise which never went away other than that they function with the use intended for. There are times when it’s gone off-line quite a bit on and off for a Sub technical difficulties. That’s why I’m their end. Little disappointed, some of the sales options we had for upgrades trying to get percentage off to activate other cameras at locations and we tried submit for the 90% a couple times it didn’t go through and WOrk we had to take a lesser percent. I stole some cameras off-line. I would like to see a better deal package in the future thank you.

Device won’t connect. I followed all troubleshooting guides and nothing. And you need to pay for premium service to call customer service. No, I’m not going to “submit a ticket” and wait days or weeks for someone to email me with a link to the same troubleshooting guides I’ve already gone through. Greedy company, charging extra to offer customer service for their own device. What’s the point of a security camera if it won’t connect and is unreliable?

Bought this unit about 6 years ago and features that were included were eventually moved to a subscription and the unit began malfunctioning when we opted not to upgrade. There are also ads on the app. Disgraceful business practice by a company not deserving of your money.

Services is great had it since 2018

The app crashes within seconds of trying to view a camera live. It’s completely unusable.

Videos won’t load. App doesn’t work. Bricked out cameras basically. Don’t buy.