Awful Platform
Absolutely zero customer service
4.6 out of 5
7,884 ratings in Canada
Absolutely zero customer service
If its just a scanner app microsoft lens is way more superior. It’s significantly faster to process and goes straight to pdf. This smartlens is super slow only to tell me the amount and vendor which literally takes me 5 more seconds to enter manually. I struggle with retail taxes and i would like an app that scans and automatically calculate or recognizes retail sales taxes. Overall i dont find this app to be useful.
Their integration with smaller banks is impossible. I tried connecting our bank account and sunk in about 30 hours with no success. Then we stopped using it and I forgot about it for a while and then realized we weren’t using it and elected to “close my account”. What this did was essentially nothing because I was charged two subsequent months for “activity” as it was not closed but changed to a pay as you go service. I’m still not clear on what “activity it was as I logged in today since I was billed again. When I asked to actually close my account and for a refund for the two months that I had not used it, they said I couldn’t get a refund as there was activity in those two months. Now to close it, I need to pay another month fee for it to happen. Also, they don’t have people to talk to. Do yourself a favor, find a company that a service department that you can speak with when you need help, and one that doesn’t connive you I to additional fees after you “close” you account.
- “concierge” chat bot is automated with limited actual support functionality - preset exchange rate doesn’t allow you to use the exchange rate applied by bank or credit card on a foreign transaction - inability to select multiple expenses at once, or “split” an expense by a prescribed ratio… just cumbersome - “submitted” expense report - and emails didn’t send, now marked as closed…
I used Expensify years ago and loved it. In the early days it had few features but they worked well. I have come back to needing an expense tracker and defaulted to Expensify. Sadly it’s now garbage. I could go on for pages but some key issues that are horrific: expense categories get reset constantly, web browser is totally different than mobile app in extreme ways, new Expensify is even worse being focused on just chat and message versus actual expenses, the mobile app has more functions than browser so I am spending way to much time typing on iPhone when I could be faster on laptop but browser doesn’t allow many functions. Highly not recommended. They should be flushed in the toilet.
5 stars. Simple but effective
Best expense app!
Didn't even get to try it out. You can't link any Canadian credit cards or personal bank accounts. If i can't do that why bother using it at all
Don’t force your subpar login system on users when some of us already have strong passwords and 2FA.
Crap
Chart
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Category
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Rank
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Top Grossing
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38
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Top Grossing
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42
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Top Grossing
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45
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Top Grossing
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46
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Top Grossing
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60
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