Heathrow Express

It’s a pain to use this app. It crashes often or log you out of the session. Also retrieval of passes is slow unless you put on the Apple wallet but then is complicated to find out which one is which specially when you go with the family. It does it job but I would rather use any other app

By far the best possible service end-to-end.

Easy to use and practical. Very nice to be able to buy the tickets in advance.

Poor updates

Always tells me I am offline when I have internet and every other app works!

Why is the app always siting that my device is offline even though my is always online and working perfectly fine?

For some reason your app has stopped working on a 4g or 5g network even when I have good service and all of my others apps open and work normally. I have mobile data turned on for your app and yet it still says I am offline. This makes it very difficult to purchase tickets last minute having to wait to join napinki WiFi to then purchase a ticket.

Every time I attempt to buy tickets via the app it says I am offline which is untrue as all other apps work perfectly.

The app has suddenly developed an issue whereby it doesn’t function when using data. Once connected to WiFi, it works. But whenever using data, no part of the app functions. Customer services just claim that everything is working fine when contacted though X. Sort this out as it’s incredibly frustrating and plenty of people have the same issue.

The app doesn’t work anymore always get an error message telling me I’m offline when I’m not.