---
title: "Heathrow Express - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.  Personalised experience – Create an account and login to acti"
---

# Heathrow Express — United Kingdom

![Heathrow Express App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/96/0a/0f/960a0f74-59f8-08d2-0f21-1d2ae7acd744/AppIcon.production-0-1x_U007emarketing-0-11-0-85-220-0.png/400x400bb.png)

**Developer:** [Heathrow Express](https://apptail.io/developer/heathrow-express-oCrb)
**Category:** Travel
**Rating:** 4.7/5 (8,142 ratings)
**Price:** Free
**Bundle ID:** com.heathrowexpress.hex
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 4.16 (released 2026-07-21)
**Original Release:** 2011-01-18

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id399209321)
**AppTail Page:** [https://apptail.io/app/heathrow-express-ErK/united-kingdom](https://apptail.io/app/heathrow-express-ErK/united-kingdom)

## Heathrow Express Description
The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.

Personalised experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen. 

Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks. 

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your journey planning even easier. 

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet. 

Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.

## Heathrow Express Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b7/2b/0b/b72b0b06-adbd-1080-04b4-5afe2ed4700f/iPhone_6.5_inch_Rel._4.12.0_Screen_01.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d2/0c/95/d20c95b3-31c8-4463-c4c2-c2ba45a56126/iPhone_6.5_inch_Rel._4.12.0_Screen_02.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ea/c1/5a/eac15abd-6e06-fc87-7701-336a077ba5c3/iPhone_6.5_inch_Rel._4.12.0_Screen_03.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/4a/6c/c2/4a6cc299-c9d9-69cf-da5a-8eea5bfc7f5c/iPhone_6.5_inch_Rel._4.12.0_Screen_04.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ad/5d/35/ad5d3569-7488-6672-d148-943c558a21c8/iPhone_6.5_inch_Rel._4.12.0_Screen_05.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/f1/0d/44/f10d44c9-3039-41fe-a0c8-a6a80c1a5a68/iPhone_6.5_inch_Rel._4.12.0_Screen_06.jpg/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/5c/d2/38/5cd238ab-f49b-6280-706b-adffaa892c07/iPhone_6.5_inch_Rel._4.12.0_Screen_07.jpg/1242x2688.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/cf/ec/ca/cfecca2b-7751-4a7b-07db-7d41546af1cc/iPhone_6.5_inch_Rel._4.12.0_Screen_08.jpg/1242x2688.png)
- [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b0/be/a4/b0bea4c9-5d05-7ec2-1dc2-33b261a2379b/iPhone_6.5_inch_Rel._4.12.0_Screen_09.jpg/1242x2688.png)
- [Screenshot 10](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/23/3d/cb/233dcb39-24e8-19de-333e-45278b0e4467/iPhone_6.5_inch_Rel._4.12.0_Screen_10.jpg/1242x2688.png)

## Heathrow Express Rating Breakdown in United Kingdom
- 5 stars: 6,915 (85%)
- 4 stars: 580 (7%)
- 3 stars: 160 (2%)
- 2 stars: 77 (1%)
- 1 stars: 410 (5%)

## Heathrow Express Reviews in United Kingdom

### *---- "App doesn’t work"
Always tells me I am offline when I have internet and every other app works!
-- nick5029, 2025-01-02

### *---- "Network"
Why is the app always siting that my device is offline even though my is always online and working perfectly fine?
-- Genead, 2024-12-17

### *---- "Doesn’t work without WiFi"
For some reason your app has stopped working on a 4g or 5g network even when I have good service and all of my others apps open and work normally. I have mobile data turned on for your app and yet it still says I am offline. This makes it very difficult to purchase tickets last minute having to wait to join napinki WiFi to then purchase a ticket.
-- GCstar, 2024-12-12

### *---- "Buying tickets"
Every time I attempt to buy tickets via the app it says I am offline which is untrue as all other apps work perfectly.
-- GT6684, 2024-12-05

### *---- "App never loads"
The app has suddenly developed an issue whereby it doesn’t function when using data. Once connected to WiFi, it works. But whenever using data, no part of the app functions. Customer services just claim that everything is working fine when contacted though X. Sort this out as it’s incredibly frustrating and plenty of people have the same issue.
-- AdamW15, 2024-12-03

### *---- "App doesn’t work"
The app doesn’t work anymore always get an error message telling me I’m offline when I’m not.
-- Johunte, 2024-11-28

### *---- "Payment does not work"
Have tried to use the app over several months now. When going to “pay”, nothing happens. Even the staff at Paddington know this is a problem!
-- Hello2025hello, 2024-11-28

### **--- "Always shows offline"
App lags and always says offline
-- Boonybuy, 2024-11-25

### *---- "HELP!! App is down"
For the last few days the app has not been responding , I keep getting server errors. Can’t access the selling flow, or login, or timetable. Get errors. Have tried re-installing it and the problem persists.
-- sofiam8888, 2024-11-21

### *---- "Disappointed"
Tried to set up account - app will not accept email address as valid ( note no other app todate has this problem with my gmail account)
-- Sorry we can’t fix it, 2024-11-20

[View all Heathrow Express reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Heathrow Express Discovered Keywords
- lhr london heathrow airport
- lhr
- heathrow arrivals
- heathrow airport
- heathrow drop off
- heathrow app
- heathrow rewards
- london heathrow airport
- heathrow
- heathrow express

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## Heathrow Express Available In
- [United Kingdom](https://apptail.io/app/heathrow-express-ErK/united-kingdom)
- [United States](https://apptail.io/app/heathrow-express-ErK/united-states)
- [Germany](https://apptail.io/app/heathrow-express-ErK/germany)
- [Australia](https://apptail.io/app/heathrow-express-ErK/australia)
- [Canada](https://apptail.io/app/heathrow-express-ErK/canada)
- [Ireland](https://apptail.io/app/heathrow-express-ErK/ireland)
- [Switzerland](https://apptail.io/app/heathrow-express-ErK/switzerland)
- [Sweden](https://apptail.io/app/heathrow-express-ErK/sweden)
- [Spain](https://apptail.io/app/heathrow-express-ErK/spain)
- [Norway](https://apptail.io/app/heathrow-express-ErK/norway)
- [France](https://apptail.io/app/heathrow-express-ErK/france)
- [Italy](https://apptail.io/app/heathrow-express-ErK/italy)
- [Japan](https://apptail.io/app/heathrow-express-ErK/japan)
- [Denmark](https://apptail.io/app/heathrow-express-ErK/denmark)
- [Hong Kong SAR China](https://apptail.io/app/heathrow-express-ErK/hong-kong)
- [Finland](https://apptail.io/app/heathrow-express-ErK/finland)
- [South Korea](https://apptail.io/app/heathrow-express-ErK/south-korea)
- [New Zealand](https://apptail.io/app/heathrow-express-ErK/new-zealand)
- [Austria](https://apptail.io/app/heathrow-express-ErK/austria)
- [United Arab Emirates](https://apptail.io/app/heathrow-express-ErK/united-arab-emirates)
- [Singapore](https://apptail.io/app/heathrow-express-ErK/singapore)
- [Taiwan](https://apptail.io/app/heathrow-express-ErK/taiwan)
- [South Africa](https://apptail.io/app/heathrow-express-ErK/south-africa)
- [Brazil](https://apptail.io/app/heathrow-express-ErK/brazil)
- [Netherlands](https://apptail.io/app/heathrow-express-ErK/netherlands)
- [Portugal](https://apptail.io/app/heathrow-express-ErK/portugal)
- [Saudi Arabia](https://apptail.io/app/heathrow-express-ErK/saudi-arabia)
- [Malaysia](https://apptail.io/app/heathrow-express-ErK/malaysia)
- [Greece](https://apptail.io/app/heathrow-express-ErK/greece)
- [Mexico](https://apptail.io/app/heathrow-express-ErK/mexico)
- [Kuwait](https://apptail.io/app/heathrow-express-ErK/kuwait)
- [Poland](https://apptail.io/app/heathrow-express-ErK/poland)
- [India](https://apptail.io/app/heathrow-express-ErK/india)
- [Thailand](https://apptail.io/app/heathrow-express-ErK/thailand)
- [Czechia](https://apptail.io/app/heathrow-express-ErK/czechia)
- [Argentina](https://apptail.io/app/heathrow-express-ErK/argentina)
- [Israel](https://apptail.io/app/heathrow-express-ErK/israel)
- [Belgium](https://apptail.io/app/heathrow-express-ErK/belgium)
- [Cyprus](https://apptail.io/app/heathrow-express-ErK/cyprus)
- [Türkiye](https://apptail.io/app/heathrow-express-ErK/turkey)
- [Nigeria](https://apptail.io/app/heathrow-express-ErK/nigeria)
- [China](https://apptail.io/app/heathrow-express-ErK/china)
- [Chile](https://apptail.io/app/heathrow-express-ErK/chile)
- [Luxembourg](https://apptail.io/app/heathrow-express-ErK/luxembourg)
- [Hungary](https://apptail.io/app/heathrow-express-ErK/hungary)
- [Romania](https://apptail.io/app/heathrow-express-ErK/romania)
- [Slovakia](https://apptail.io/app/heathrow-express-ErK/slovakia)
- [Qatar](https://apptail.io/app/heathrow-express-ErK/qatar)
- [Malta](https://apptail.io/app/heathrow-express-ErK/malta)
- [Croatia](https://apptail.io/app/heathrow-express-ErK/croatia)
- [Egypt](https://apptail.io/app/heathrow-express-ErK/egypt)
- [Russia](https://apptail.io/app/heathrow-express-ErK/russia)
- [Bahrain](https://apptail.io/app/heathrow-express-ErK/bahrain)
- [Colombia](https://apptail.io/app/heathrow-express-ErK/colombia)
- [Peru](https://apptail.io/app/heathrow-express-ErK/peru)
- [Vietnam](https://apptail.io/app/heathrow-express-ErK/vietnam)
- [Bulgaria](https://apptail.io/app/heathrow-express-ErK/bulgaria)
- [Bermuda](https://apptail.io/app/heathrow-express-ErK/bermuda)
- [Cayman Islands](https://apptail.io/app/heathrow-express-ErK/cayman-islands)
- [Indonesia](https://apptail.io/app/heathrow-express-ErK/indonesia)
- [Estonia](https://apptail.io/app/heathrow-express-ErK/estonia)
- [Oman](https://apptail.io/app/heathrow-express-ErK/oman)
- [Ukraine](https://apptail.io/app/heathrow-express-ErK/ukraine)
- [Slovenia](https://apptail.io/app/heathrow-express-ErK/slovenia)
- [Iceland](https://apptail.io/app/heathrow-express-ErK/iceland)
- [Barbados](https://apptail.io/app/heathrow-express-ErK/barbados)
- [Kazakhstan](https://apptail.io/app/heathrow-express-ErK/kazakhstan)
- [Dominican Republic](https://apptail.io/app/heathrow-express-ErK/dominican-republic)
- [Philippines](https://apptail.io/app/heathrow-express-ErK/philippines)
- [Pakistan](https://apptail.io/app/heathrow-express-ErK/pakistan)
- [Brunei](https://apptail.io/app/heathrow-express-ErK/brunei)
- [Armenia](https://apptail.io/app/heathrow-express-ErK/armenia)
- [Sri Lanka](https://apptail.io/app/heathrow-express-ErK/sri-lanka)
- [Latvia](https://apptail.io/app/heathrow-express-ErK/latvia)
- [Panama](https://apptail.io/app/heathrow-express-ErK/panama)
- [Ecuador](https://apptail.io/app/heathrow-express-ErK/ecuador)
- [Algeria](https://apptail.io/app/heathrow-express-ErK/algeria)
- [Tunisia](https://apptail.io/app/heathrow-express-ErK/tunisia)
- [Suriname](https://apptail.io/app/heathrow-express-ErK/suriname)
- [Nepal](https://apptail.io/app/heathrow-express-ErK/nepal)
- [Lebanon](https://apptail.io/app/heathrow-express-ErK/lebanon)
- [Madagascar](https://apptail.io/app/heathrow-express-ErK/madagascar)
- [Belarus](https://apptail.io/app/heathrow-express-ErK/belarus)
- [Azerbaijan](https://apptail.io/app/heathrow-express-ErK/azerbaijan)
- [Angola](https://apptail.io/app/heathrow-express-ErK/angola)
- [Uzbekistan](https://apptail.io/app/heathrow-express-ErK/uzbekistan)
- [Grenada](https://apptail.io/app/heathrow-express-ErK/grenada)
- [Macao SAR China](https://apptail.io/app/heathrow-express-ErK/macau)

---

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