Heathrow Express

I’m connect on this apps, I’ve some tickets, but when I click my tickets, the application shutdown🤬

Problematic to change password and correct email...

If you are in a hurry to grab your train, forget it. It delogs you, forgets your payment details and then only shows the ticket in your wallet. Plus the very loud speakers in the train that force you through ads and bbc updates you don’t want.

Tried to enter card details. Crashed every time. Uninstalled.

I used it for months but it suddently stopped accepting my password. I changed it. Still no success Now using the web Also, was never updated for iPhone X 2 stars because fast and useful to see next train time or the schedule. Despite login not working

Can’t download the ticket barcode and does not load into apple Wallet. Annoying waste of time. When ordering in the application, there is no receipt sent to the email one has provided. When entering details about one’s address, there is no field for the town / city. Unrefined and poorly designed for user.

Simple easy and efficient!

So how useful this can be? Going to uninstall straight away!

I already have a web account but the app forces you to input your details again and does not provide existing users login. Lame

Finding out at the end of the process that adding a tube ticket means my ticket now needs to be collected at a booth or machine = very poor UX. You should give passengers the choice *ahead of time* by informing us that adding a tube ticket will involve an extra stage - finding machine, queueing, keeping the ref number handy - in the process. All tickets should be downloadable straight to the phone wallet, and if you can’t do that you should say so before purchase.