This app is terrible

I decided to give Hello Fresh another try after several years. According to the app, my box was delivered at noon, but nothing ever showed up. I’ve canceled Hello Fresh for good this time.

While HelloFresh is convenient for your routine living circumstances, it is not worth losing money when going away on vacation or for business since you will be charged for the max. amount of boxes in your plan still. In other words, it is not flexible when you need to lower your meals for a one-off scenario. Mistakenly thinking I planned ahead and took care of only ordering four meals for the week we were traveling, I was still charged for ten. Some may not care for this occasional over charge fee, but I am trying to save money, not waste it. Customer Service was also zero help when I attempted to get a refund for this over charge. Instead the customer service representative, David, cancelled my account when I didn’t request that action be taken.

Healthy choices, kids love it. So easy to do! Best delivery meal system, hands down

We love the food and the ingredients. However, we are seniors living in a condo building. The boxes are too heavy for us. A few times we have had drivers that have helped. Today, was the best! She buzzed us, waited for me to come to the lobby because I couldn’t figure out our new system. She was kind and patient- she’s a keeper!

Need more variety

Customer service, when I have needed it , has been very responsive Generous portions, always as advertised, good instructions, Good variety of meals!

Love it! Fresh ingredients for that homemade flavor, easy instructions so everything gets done at same time, amazing sauces for quality taste. I’m inspired to cook again.

Less plastic, please.

Everything comes fresh and packed well. Love this!!!