Italo: Italian Highspeed Train

Why it doesn’t accept discover credit card?

Don’t waste your time and money on Italo! Use trenitalia instead. One of my Italo trains were delayed for 3 hours. I was hoping to file a claim for delay compensation, but the process is confusing, lengthy, and cannot be done on the app. It was so easy with Trenitalia! I will not use Italo again next time I visit Italy.

Good trains. App easy to use

I update the app met notice I received when I logged in and not the app force closes after I pick a train

Trying to set up a new profile. It keeps telling me that a profile is already created with the email on file but when I try to use forgot password, it says email invalid.

This is a very basic information. I assume its the column named “track”, which is always empty.

This app is sends promotional notifications and doesn’t accept Apple Pay.

Even though I may not use Italo very often I’m glad I downloaded the Italo app and signed up for Più. They regularly send promotional codes that saved me a great deal on my vacation travel. One minor issue I found: when adding a booked ticket to the Wallet app I can’t add two different tickets with different seat assignments when the first initial and last name are the same. Anche se non posso usare Italo molto spesso, sono contento di aver scaricato l'app Italo e di essermi iscritto a Più. Inviano regolarmente codici promozionali che mi hanno salvato molto durante i miei viaggi di vacanza. Un problema minore che ho trovato: quando aggiungo un biglietto prenotato all'app Wallet non posso aggiungere due biglietti diversi con assegnazioni di posti diverse quando il primo nome iniziale e il cognome sono gli stessi.

Lack of Apple Pay as option for payments... it would be great to have this option as well to speed up the payment process...

I booked 5 passengers on Italo from Milano Centrale to Roma Termini. However, two of us have the same name. I First used the short version of my first name to tell us apart. But, there is no way to download the tickets to Apple Wallet because it just lists first initial and last name. So, paper tickets? Really? We have different seats reserved; and the program can’t determine its two different passengers. Also, no online support on website. Calling from the USA would be too expensive.