John Lewis Credit Card - Reviews, Revenue and Downloads - Apple App Store

Description

Use your John Lewis Credit Card App to help manage your account anywhere, anytime. Free to download now, we have lots of features to enable you to manage your John Lewis account easily:

- View your latest balance and available credit limit
- View your latest transactions, including transactions that are still pending
- Make a payment on your account
- Add your John Lewis Credit Card to Apple Pay - a safe and secure way of making contactless purchases, and just as easy as a plastic credit card.
- Set up or manage your Direct Debit
- Manage your statement preferences
- Update your contact details
- Get in contact with us and view our FAQs

Registered for Online Account Manager already?

If you’re registered for Online Account Manager already then you’ll be able to use these details to login. No need to re-register!

Not Registered for the Online Account Manger?

If you’re not registered for Online Account Manager then no problem!
Download the app and click ‘Register for Online Account Manager’. You’ll need the following details to hand:

- Last name
- Date of birth
- Postcode
- Your card details OR your account number

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Screenshots

User Rating

4.65 out of 5

52,761 ratings in United Kingdom

5 star

43,928

4 star

4,422

3 star

1,397

2 star

733

1 star

2,281

Ratings History

Reviews

Credit Limits & Payment Time

Ridiculously low credit limit. Just a third of limit with original John Lewis card. Time between monthly statement and payment date is just too short ie 2 weeks. Old card was more like 4 - 5 weeks.

Great Service.

Easy to follow directions & very “Senior Friendly”

Disappointed

Just tried to buy a new laptop from JLP but transaction kept being denied. Possibly because it later turned out that my credit limit was £150 less than the proposed purchase but it never said that on the messages and I have wasted quite a lot of time and irritation. Limit now increased.

Jon Swallow

Ever since I was issued with my new John Lewis card and NewDay took over, I have had endless problems. Over the last few months I have found that payments have not gone through when I have paid online as I have done for years, the card has not been recognised by my bank, the Statement from John Lewis nowhere mentions New Day as the organisation you are meant to pay, charged a non payment fee when it appeared my payment had been made, endless long phone calls to John Lewis and New Day, home deliveries almost cancelled because card suddenly not recognised online although it seemed to have gone through as it has for years, etc. etc. I could go on…. It’s almost persuaded me to stop shopping at Waitrose and John Lewis!

Poor app

Logs you out when the app updates. Doesn't remember your username. Amateurish.

Not what I expected

6 months interest free credit not accurate

The update function

This app doesn’t now update. I have had to uninstall and then go through all rigmarole of reinstalling instead of being able to just update. Described the problem to new day help desk but they were unable to pass this message onto the app support team. The two members on the helpdesk seemed uninterested. Please when the next update is rolled out can it be properly tested so this problem doesn’t occur again. Thanks

Online payments unreliable

Some online payments don’t go through and it is not possible to find out why or rectify the problem - I had to switch to PayPal to make these payments (PayPal worked fine). These difficulties did not occur with the previous John Lewis card. There are teething problems which require work by NewDay. It would be helpful (and open & honest) if NewDay were upfront about these problems and explained what is going on.

Not helpful

The app keeps logging me out for no reason so I need to get my credit card details to log in each time, which is frustrating when I just want to quickly check my balance. The old app and provider were much better.

Infuriating update process

App stops working each time there’s an update. No grace period, you need to update NOW. When that’s done, you can no longer log in using Touch ID because the app has totally wiped its memory of your existence. An absolute pain as it’s updated very frequently. I wish I could login via desktop and avoid this app (which actually works ok but only for ten days at a time between updates).

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Finance	134

Name	Reviews	Recent release
first direct	40	2 weeks ago
Premium Bonds prize checker	29	1 year ago
MyAviva	163	3 weeks ago
M&S Banking M&S Bank	140	3 months ago
Partnership Card For John Lewis & Waitrose	22	1 year ago
Skipton Building Society	60	2 months ago
Sainsbury’s Bank Credit Card	134	4 weeks ago
NS&I National Savings & Investments	61	4 months ago
Yorkshire Building Society Savings app, secure banking	160	1 week ago
MoneySavingExpert Martin Lewis’ site in an app	144	4 weeks ago

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