Lalamove - Affordable Delivery
Truck & Van deliveries
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Top 10 Rankings
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Description

Lalamove – 24/7 On-Demand Delivery App

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable. At the click of a button, individuals, small businesses and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.


What’re our edges?

Fast and available 24/7
Whether you need a rush delivery in the middle of the night or a scheduled delivery during regular business hours, Lalamove has got you covered. On-demand, same-day, next-day or scheduled deliveries? Multi-stop pick-up and drop-off points? All at your fingertips.

Wide range of vehicle options
You can choose from a range of vehicles, including motorcycles, vans and trucks, depending on the size of your shipment. Whether you're delivering a single document or an entire truckload of goods, Lalamove has the right vehicle for the job.

Efficient and cost-effective
Our affordable delivery service cuts operation costs for SMEs and Corporates. The transparent pricing system means there are no hidden costs or fees, making it easy to budget for delivery expenses.

Reliable and professional drivers
Your package is always in safe hands. Our drivers are trained, experienced and dedicated to providing the best possible service to our customers, ensuring that your deliveries arrive at their destination on time, every time.

Real-time tracking for peace of mind
Once your shipment is on its way, you can track its progress in real-time using the app. This means that you can stay up-to-date with its location and estimated time of arrival, giving you peace of mind and allowing you to plan your day more effectively.


What do we deliver?
We support delivery of all sizes, from couriers for small and valuable goods to shipments for heavy & bulky items:
• Furniture
• Moving home & office
• Wholesale goods
• Construction materials
• Medical equipment
• Hardware / electrical goods
• Apparel
• Large & oversized items
• Urgent documents
• Food & beverages
• Groceries
• Flowers & gifts
• Fragile parcels & packages

How does it work?

Book your on-demand or scheduled deliveries in seconds!
• Open the Lalamove app
• Set pick-up and drop-off locations
• Select vehicle type
• Choose payment method
• Match with a driver and track your delivery in real-time

You can also place deliveries via our web app on www.lalamove.com! Simply upload a CSV file with details of all your drop-off points in one go.


Talk to us

For more info, please contact us at:
Lalamove HK - [email protected] / +852 3701 3701
Lalamove VN - [email protected]
Lalamove ID - [email protected]
Lalamove TH - [email protected]
Lalamove SG - [email protected]
Lalamove PH - www.lalamove.com/en-ph/
Lalamove MY - www.lalamove.com/en-my/
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Screenshots

User Rating

4.66 out of 5

3,593 ratings in Singapore

5 star
3,132
4 star
158
3 star
59
2 star
48
1 star
196

Ratings History

Reviews

Horrible delivery time and customer service

Jj090909 on

Drivers stack orders and take more than over 1.5 hours to deliver. When confronted, driver merely provided an excuse saying that the phone is faulty and wasn’t able to respond accordingly. It was evident that the drivers were all taking multiple orders, with the GPS showing the drivers traveling to multiple locations (which aren’t near). Furthermore, when it comes to customer service, the officer was able to identify that the problem was with orders stacking. When it came to problem resolution, the officer provided a form to escalate/raise an issue. The form will, without fail, be rejected with the company siding with the driver. Simply put, do not advertise your service as delivery on demand, misleading your consumers. If you want your drivers to stack orders, at least ensure that they are able to deliver the parcels within a reasonable time frame. 1.5 hours is simply not.

Bad experience

Syreen 123456789 on

Book lalamove but the driver ask to get extra $money.

Worst app system

dontjustdontdoityea on

once you top up to the wallet, and you'll like to withdraw it after failing to find a driver, you will search and go to qna/help page and see a line saying that there will be $15 or 5% admin fee for withdrawing. so, they are basically eating our money. like the other comments. just don't use this app. You're money will be stuck here forever, or eaten up :), is this not a violation of sg consumer act or sth?

TERRIBLE APP SAVE YOUR MONEY

Avril1999 on

terrible app with no drivers available for over 8 hours. unable to withdraw my money either without them taking a whopping $15 transaction fee from you. non-existent customer service. terrible, terrible app i’ve never been so put off by how incompetent this business is. not user-friendly & they have profits in mind not your experience.

Non disclosure

weijiee on

They say they are an on demand delivery app but they offer their delivery partners a lot of time allowance to deliver the goods. Apparently 2h given for the first drop, 1 hour for each subsequent drop. Don’t know why that’s considered on demand.

Rubbish wallet system. Scam!

Edward1404 on

They require you to top up wallet to use their service. When there is no driver found, you will end up having some amount in the wallet unable to withdraw it. To withdraw there is additional charge for nothing.

Fire your customer ops and product manager!

racingslick on

Pathetic customer support. Keeps switching between agents midway through the chat. Whoever signed off on this UX should be fired. Secondly, my goods were damaged and lalamove refused to take any action as wrapping items is apparently a customer’s responsibility called out in T&Cs. I’m guessing that there would be many more like me who could have prevented an ordeal if the UI had a simple message saying that wrapping items were a customers responsibility. Better yet, it could have been offered as a value added service for a cost. Your product manager is sleeping Lalamove. Time to wake up.

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Zx_dg on

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Disgusting app

Kahxian on

When I use this app to arrange delivery, no driver accept it despite topping up additional fee. But still no driver accept it. Then when I cancel and rebook the price went up. The thing is their payment method I have to top up to my wallet. So basically I have to keep topping up until I use my balance or a driver finally accept my order. I have no way to withdraw my wallet. Disgusted!

Better to use other services, forcing to top up wallet

ianmacariola on

Lalamove requested for me to top up my Lalamove wallet to fulfill and order. However, the order was eventually canceled, because I am unable to find a driver in the past three hours. So with my balance in the wallet, I don’t have any usage for it. but Lalamove is requesting for a 5% admin fee to refund the wallet value to my bank. Why should I be forced to pay the admin fee when Lalamove is unable to fulfill the order???

Store Rankings

Ranking History

Category Rankings

Chart
Category
Rank
Top Free
4
Top Free
5
Top Free
5
Top Free
7
Top Free
10

Keywords

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App Info

Category
Travel
Languages
Portuguese, Bengali, Chinese, Spanish, Indonesian, English, Japanese, Malay, Thai, Vietnamese
Recent version
111.5.0 (14 hours ago )
Released on
Dec 30, 2013 (10 years ago )
Last updated
2 weeks ago