Lumi: styling & shopping

It’s a scam, with loads of fake reviews that keep its score up. There’s no grace period or introductory offer, they take your money, don’t deliver on what they advertise and refuse any refunds, even when the app is broken! The customer care service is no use, I think it’s an AI bot as every email repeats a script with standard wording that doesn’t answer my questions. Avoid!!

Working in London's fintech hub in Shoreditch, I needed to look professional but not too corporate. Sam got the perfect balance of casual and polished. She helped me find sustainable brands that align with my ethics and work brilliantly for cycling through the London drizzle. Love how Sam suggested outfits that work from team meetings to after-work drinks in Spitalfields!

Based on UK, AVOID THIS COMPANY! Saw sponsored Ad on Instagram, filled in the quiz - have to subscribe to download and access the app, then fill in the questions again. Took 14 minutes from payment to download the app and have the subscription cancelled. App / Service is not as expected. Not suitable for UK customers, all prices are inflated American prices $$$. Contacted ‘Customer Service’ multiple times for a refund, to be refused, despite a ‘Money Back Guarantee’ that I doesn’t exist as they will deny on every technicality. No help from ‘Customer Service’ just generic responses refusing any refunds.

The app is not personalised at all. Once you pay your trial fee, you get to a landing page which is full of generic, AI-generated images and information. It is a total hoax and scam. Nothing is personalised. All you get is prompts to pay for more “services”. Even in their own terms, they know the app is awful and acknowledge that is likely not what you expect. Their terms helpfully preclude you from requesting a refund if you are personally unhappy, regardless of the fact that you will be unhappy because the product is not as advertised. I have spoken to customer care 3x. Instead of refunding me, they are offering me “free” add ons. I do not want to receive a generic customer service response to this, only a refund. Learn from my mistake. Avoid!

Downloaded the app to take a look - nothing of use on there and without realising i started getting charged a monthly rate for no service whatsoever. Don’t fall for the scam.

I was curious so I took a test online and downloaded the app, without my knowledge and any kind of receipt they’ve charged me twice almos £50!!!! I’ve contacted immediately to let them know that I don’t wish any of their services and that the purchase should’ve been made by mistake. They replied to me saying that they couldn’t do anything due to “their T&C’s.” BE AWARE OF SCAM!

I started answering preference questions on an ad. As per usual, in order to get your results you need to pay, to gain access to the app etc. The questions were really in-depth and I felt that this might actually be useful. So I paid along with registering my details for the monthly subscription and downloaded the app. Guess what, you get access to loads of generic advice about wardrobes. Nothing that you can’t find in Google. And nothing personalised to me. In order to get any personalisation, you have to book with a stylist. So what’s the point of the questions other that to make you part with your money to begin with? All guides are extra money. Whilst tapping many buttons to actually look for content worth having, I accidentally “enrolled” on a capsule wardrobe. It charged me $28 (no secondary check of whether I am sure I want to spend it) and it had obviously saved my details as I didn’t have to authorise the spend with Apple Pay!!!!!! Even looking at the guide that I had inadvertently purchased - nothing that I couldn’t find on Google. SAVE YOUR MONEY!

My stylist Isla was amazing! She cọmpletely understood my personal style and offered suggestions that fit perfectly with my preferences. The whole process was super easy, and I love the outfit she curated for me. Lumi is a game-changer, and I can't wait to book my next session!

Whilst it is helpful and the individual is nice, it did not meet my expectations of a service. It’s was a chat rather than a call. It involved basic questions, rather than a more customised approach that is created when the service is being purchased. For the cost, it doesn’t appear to be value for money for the level of service being provided. General service feedback rather than individual feedback.

SCAM