Master Lock Vault Home

This is pointless with our WiFi or remote controls!

Not enough logical information even to get started. Beginning to get disillusioned…..Help me PLEASE.

Has its off days. But works well most of the time

You can make the lock think it’s locked when it isint

I have had a number of guests unable to open the lockbox door even though the code entered is correct and showing green. When the cleaner visits the next day it opens perfectly. I do not believe it’s user error, as I had 3 consecutive guests have the same issue. Would there be a time it’s inhibited or something we are unaware of?

I am having problem to setup the account and lock

The app won’t accept my master lock activation code and device id preventing me from using the lock. Send one lock back and given replacement but still won’t work. Don’t know what to do.

It asking for activation code on manual activation code and device id on metal lock is same where as primary code is actual 5 digit defualt password even after enter activation code and device is it says in correct information tried many time in many different ways connot connect with bluetooth either. Cannot contact them via phone coz there's no response useless product and worst service

Cannot register the lock box I bought. The app asks for an activation code and device ID. The instructions and how to videos do not refer to a device ID. The app indicates it is etched on the body which it is, however this is the same as the activation code. Entering them into the app gives a error that one is incorrect or invalid. Can’t find any guidance on the website and when filling in the contact for I’m faced with an empty captcha box which prevents it being submitted. So far a complete waste of money.

This seems to work well on the whole but it’s frustrating to have limits on codes for guests. I can limit times that guests can access the lock if they download the app and use Bluetooth or if I send a temporary code but I would like to be able to give them a code which is only usable at certain times. This doesn’t seem possible. My cleaner doesn’t have a smart phone so she can’t use the app. I wish to give her a code to enter but I only want it available on a set day at a set time. Why isn’t this possible? I don’t want to have to send her a temporary code that’s different each week. It wasn’t absolutely clear this wasn’t possible before purchasing and opening it all up so I feel a little duped by the lack of flexibility on this ‘smart’ set up.