Nixplay

Recently needed support with setting up a frame for my mother-in-law as I did something wrong initially. Reached out to customer support via email, and was helped by Joe. Joe was very kind, professional, and helpful in supporting me with my issue, and he was able to resolve the issue in a very timely manner. Thanks, Joe, for your support!

Endless loop. After an hour I give up. Going in the trash

I was having issues with a Nixplay frame that was paired to an old account. JD (tech support) helped with the pairing to my new account. It was complicated and not something I could do on my own. JD was great in getting the problem solved quickly. I really appreciate JD’s great customer service.

I worked with the most dedicated tech guy by the name of Martin for the last few days!!!! Although originally, I was frustrated to not receive a live phone call for assistance, Martin worked hard and efficiently to resolve my concerns by email. Thanks to his precise written instructions and his efforts to restore my faith in NIXPLAY I am now a SUPER HAPPY NIXPLAY Framer! Martin!!!! You did good! I thank you and my 94 year old dad gets to enjoy his family photos once again! Happy New Year!

I have Skylight and Nixplay and Skylight is much easier to use. Everyone can upload photos to one shared album— you don’t have to create albums and playlists. Skylight was so easy to set up and have everyone use. I wish we had bought a second Skylight as a gift instead of this.

Wish list: 1) ability to move individual photos from one playlist to another in one step 2) ability to crop or adjust orientation of photos in app 3) ability to “push” any photo to display immediately

When a photo upload is in progress, clicking "view progress" causes the app to completely close/shut down.

I have a frame that my son got me for Christmas several years ago. I have a lot of pictures on it but had not been able to add new pictures for quite some time because my son had originally set up the account and we could no longer remember how to get into the account. I emailed Nixplay for help and got a quick email response from Joe, a senior tech support agent. He had me up and running very quickly! I now can add new pictures and update my frame! Thank you Joe!

I really appreciated Par‘s help in resetting my password with a new email account. He was patient with me, and then, when he was done helping me out, offered additional assistance. He helped me with the second issue as well. It’s really amazing to have a tech person who is willing to take the time, is patient, and is knowledgeable. I got all of those with Par!

Wish the app wouldn’t ask me to subscribe to their subscription service Nixplay+ every single time I open it.