Easy to use app. Has all the features on it (quick view, points display)

The application is good, however it needs an address book for bpay. So you can save common payments

Would be great if we could use the travel money card on apple wallet

Something to consider….the app takes a few moments to show the balance. The balance is something an app should do instantly after Face ID. Any good reason for the delay?

This app need some immediate improvement, there seems to be technical issues almost all the time Currently although the ballanxe looks about right some transactions have disappeared, making it pretty much useless

You know it’s bad when I’m compelled to write a bad review. Got a Qantas credit card late April (premier, not cheap), tried to activate online via app and website 26th April. Couldn’t get it to work, first phone call. Only towards the end of the call was it let slip that this was a known issue for new users. Promised it was being worked on and would be fixed in a week. Would I like them to mail me a pin? Nah I’ll wait I said (ha ha more fool me). They activated the card but I could not create a pin or view the account/transactions online. 4th May. I receive an email stating the issue has been fixed. I still can’t access. Phone call: some users have been able to access, I am assured my access is in line and will be available by end of day 5th May. Customer service states that my frequent flyer account has now been linked to my credit card so that is progress! Sure. 9 May. Still no access. Another phone call to Qantas. This time they do not promise it will be fixed by any certain time! Only that they will make note that my issue is ongoing and update me when they have an update?! 16th May. Another email saying I now have access. I do not. 17th May, another phone call. Told that the “back end” will update me (note, not fix!!!) within 3 business days (so, by 22nd May). The customer service representative suggests that it “should be working”. Yes I have deleted the app and reinstalled, I’ve tried via the website, I’ve tried on different devices. I ask for a statement because I now also have an email stating my first payment is due soon!! Am emailed a statement for the first period (only includes the fee for the card). Am told they cannot generate a statement until the end of the period on 24th May!!! So I cannot actually see my transactions until then. I have lost all hope of this issue ever been fixed. I do not think I will ever be able to create a pin for this card or safely view transactions online. I begin to doubt if this “back end” team is even capable of identifying the issue, let alone fixing it. Do they even exist? Have yet to speak to anyone who knew anything except regurgitated customer service script. I will cancel the card after I’ve viewed and paid the statement but honestly I wouldn’t be surprised if I never even get my points. I will certainly never regain the time and frustration spent on the phone to Qantas. 0/10 just punch yourself in the face instead for a better experience.

The instalments set up does not work and the app halts once you reach the third page of the set up guide. Then you cannot go back. You basically have to close the app. I hope that one of the developers is reading the reviews. Please fix it.

I regret getting this card. It’s only just shown up in the app. It doesn’t show any transactions but shows the bpay payment I made well after the transactions. So frustrating and not easy for an online banking platform.

Recently got a qantas credit card. Followed instructions only to find I couldn’t activate the card. Rang on 28th April and was told I could activate on phone but couldn't’ t set a pin that I needed to do that in the app. Was advised Qantas money was malfunctioning and to wait till 1st May as it would be fixed and then my card would appear on the app. 1st came no card appearing, 2nd came, no card appearing. Rang again 5 days later to be told it would work by the 8th May. 8th came and went and still no card appearing on my app. Rang on the 11th and they informed me I could ring them whenever I needed to know my balance. Informed them that this is not what I want, that all I would like is access to my card and account. Told me it would be fixed by today, the 11th and that I should just try all day till it appears. But not guaranteeing Thai would actually happen. Maybe Monday it would work. Who has all day to keep checking! I was then told they would call me Monday 13th May to inform that that all was fixed. I won’t hold my breathe Qantas. I have sent several message and emails and not one response, except a survey about how great their service was. 0/10. So let’s wait and see if you actually fix it and call to let me know I can access my account.

Honestly, painful. Why is making me continually re-authenticate with my same details any more secure than just leaving me logged in, given it’s the same device, with the same biometrics and is completely secure?