New booking fee is too high
This has long been my go to app for train bookings - but the new booking fee £6.45 per journey is too much
4.75 out of 5
2,422 ratings in United Kingdom
This has long been my go to app for train bookings - but the new booking fee £6.45 per journey is too much
It would be useful to actually be able to see your reserved seating numbers. I paid for seat reservations and the app says only “see ticket for seat and coach number” but extensive searching through the app, booking confirmation email and website has not revealed my seat reservation numbers. Hopefully the trains won’t be so full that I have to stand...
I live in the uk and I tried to cancel a ticket 48h before departure due to short notice COVID 19 restrictions and it was literally impossible to get through to a person, wether online, via email or telephone for refund or an exchange. There is no number to contact, no offices to go to. I emailed them countless times and I only got generic emails replies. The situation was left completely unresolved and I lost a lot of money. Will never buy from rail Europe again. Deleted the App.
First search recognised the word Alicante, no subsequent search has.
Higher than the difference with the non-split fare even without the £1.50 booking fee. Noticed when TrainLine introduces split fares and theirs are correct. Now TrainLine is much cheaper too with reasonable fees, smooth app and Apple Wallet.
Really pleased with this company until I had to return tickets under their refund policy. I was charged an admin fee of £10, plus the cost of recorded delivery to return the tickets. Despite endless emails, after 8weeks I’m still waiting for a refund, despite my account showing my money has been refunded. Hugely disappointed
This site doesn’t show my account . I bought a tickect and couldn’t change the dates in this sites and can’t call after office hours
The app doesn’t give you information regarding which platform to get the train on. It doesn’t allow you to save your tickets to Apple Wallet and it doesn’t allow you to share your fellow passengers’ tickets with them. You can buy tickets fine with it, but if there are alternatives I’d use it.
I tried to use the website to book a ticket and couldn’t proceed, without the title box being filled in. However when I tried to fill it in, it wouldn’t show any drop downs and just jump to the top of the page. So I downloaded the app, thinking maybe this was the only way I could book. Same thing happened on the app. Wasted my time, whatever this is you should fix it as you’ll end up losing business. I’ve now booked my train tickets with another provider.
First of all - super happy that there is a european rail booking app at all - something that is sorely needed. But this app has taken me all the way through the booking process on a number of occasions only to tell me that one of the legs of the journey can’t be reserved so therefore the whole connection can’t be booked. All this after putting in my payment details so it leaves you guessing if the payment has gone through. Loco2 - please do better.
Chart
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Category
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Rank
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Top Free
|
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245
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Top Free
|
|
277
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Top Free
|
|
357
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Top Free
|
|
365
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Top Free
|
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366
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