Route: Package Tracker

Great App

I ordered a package from a company that does their tracking through Route. In order to get any information about the order I need to install this app. The app requires access to my email account in order to track the package. This is absolutely backwards and an obvious attempt to filter my inbox for all package tracking and put it an app. I absolutely will never share that level of access with a random company, especially when it’s not necessary for the product. Just give me a tracking number.

I downloaded this app, read how much of my info would be shared with this app & decided to delete. Maybe I'm just paranoid but to much info seems to be getting out on net & easier for hackers to get a hold of...

On Christmas Eve, I received nine notifications on Route of purchases made on bestbuy.com which already had UPS tracking numbers, but I made no such purchases. I confirmed with Best Buy that no purchases were made. I tried to contact Route, but they have no customer service at all. I sent a message to their “support” which was never responded to. I was understandably concerned about possible fraud on my account, but Route showed no interest.

I ordered something online recently and the vendor sent an email, saying they’re partnered with Route for package tracking. I downloaded Route and it gives you the option to load all of your incoming package tracking numbers. For a week now, it has shown that my UPS package will be delivered on so and so day and when it doesn’t come, it goes to the next day as the delivery date. When I check the actual UPS site for tracking and the package that according to Route was gonna deliver every single day for a week now has never left Tennessee yet. Another package I have on the way will be delivered in 3 days and Route still has it in at JFK airport. Don’t waste your time.

This app is junk .com

Love this app!

Very useful but the UI/UX could use some work for usability. I don’t like how an order remains on the screen after it’s been delivered. Sometimes the same order appears three times in the UI. The map could be more interactive - right now it’s difficult to use and to switch between orders. Keep up the good work though, I love the idea. (From a current product manager😃)

I was able to easily track all shipments during the holidays with peace of mind, all in one spot. Definitely a great app to keep you up to speed on all your items.

I don’t know how too see my packages and it’s confusing because I can’t see and it shows only some of the things I ordered from the same place and it makes me question if all of my things are coming at the same time and I checked the app and my package app said it’s all coming together but it doesn’t show it on the app