RYDE: Ride-Hailing (Carpool, Taxi, or Private Hire)
Rider App:
Ryde is a ride-hailing app committed to empowering our driver-partners. We take zero commission, ensuring every hard-earned dollar goes directly to the drivers who make your journey possible.
Offering a full suite of on-demand mobility services, including Private Hire, Carpool, Taxis, Delivery, and even Pet-Friendly Transportation, we're reimagining the way people move around.
Affordable and reliable on-demand delivery
RydeSEND: A 24/7 on-demand delivery service.
Book a ride for every occasion
RydeX: Hire a private hire car for up to four (4) people.
RydeTAXI: Metered taxi fare by all available taxi companies.
RydeXL: Seats up to six (6) people.
RydeLUXE: Book a premium ride (Alphard/Vellfire vehicles only) that seats up to six (6) people.
RydeFLASH: Get on the nearest ride and pay per seat.
RydePOOL: An environmentally sustainable way of transport through carpooling.
RydePET: A pet-friendly ride.
RydeHIRE: Hire private cars by the hour and make unlimited stops in a single booking for enhanced convenience.
Secure and seamless cashless payments
A secure wallet where you can top-up, store, and earn cashback. Go cashless with RydePay (Credit/debit card or RydeCoins) for a seamless experience. Riders can also top up their wallets with the cryptocurrency Bitcoin.
Unlock cheaper rides and exclusive perks
Ryde+ is a value subscription plan that unlocks a world of benefits including priority matching, unlimited cashback, and exclusive lifestyle perks. For as low as $16.66 per month, Ryde+ subscribers can receive cashback, special deals of the month and so much more!
Find out more about Ryde and our services at www.rydesharing.com. Enjoy affordable mobility and delivery services with a fair and stable pricing algorithm - download Ryde today!
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User Rating
4.75 out of 5
8,802 ratings
in Singapore
5 star
7,803
4 star
483
3 star
139
2 star
58
1 star
319
Ratings History
Reviews
App UI improvements. Unable to undo cancellation and unable to report it
Accidentally tapped on cancel trip, but when i pressed back instead of actually cancelling the trip, the app cancelled the trip for me and i was charged the cancellation fee. When i tried to look for the option to request a waiver on the fee, i could not. I was only directed to FAQs and given information about requesting a waiver but i was unable actually request the waiver. Ended up taking a grab cos everything just worked better in this time frame.
Improve the app ui please.
Useless app
This app is never cheaper than its competitors, I don't get the point of it existing.
It’s prices are not transparent
So I took RydeTaxi because it said $23-$33 at first, cheaper than RydeX which was $34, But when my RydeTaxi finished, the charge was $53!! $20-$30 above the said pricing of $23-33!!
If only i knew its prices were not transparent, I would have chosen RydeX or other ride hailing services instead of the taxi option.
I ticked the wheelchair option because my brother is on a wheelchair. When driver arrived, the driver didn’t care to offer assistance to help load the wheelchair inside its boot, just waited 3+ minites until when I can’t fit inside the boot than he came out to try out it in but the same happened after arriving at destination, he didn’t care to offer assistance, just continue sitting there and wait till I unloaded it myself. I would be more than happy to pay $20 more if the driver was more helpful to its riders who need assistance lol.
Just a scam app, i wont recommend anyone to use this app, I for sure won’t use this app anymore
Worst app ever
Worst app ever to book your car rides. The driver will accept and will not be moving for at least 10 mins. When you try to cancel with a valid reason, they will try to ask you to pay cancellation fee when it’s clearly not your fault. Plus once you top up the Ryde wallet it doesn’t seem like there’s a way to get back your money. Literally please improve on your customer service. Many times I tried to write an email to them there’s no response as well. Scam app
Ryde+
Big regret of the subscription. It’s a very bad pricing plan and please avoid it as you will only get net loss. Comments below.
1)Unlike the other apps Ryde is a quarterly membership. so even you don’t like you are still locked in for another 2 months. They don’t highlight in ad when I subscribe and that makes me super uncomfortable.
2)All the rebates and benefits are subject to a lot of conditions which they also don’t highlight in promo e.g you can only book XL etc for the rebate. I doubt if I can ever get the rebates back.
3)I’ve compare the price before and after membership. It’s even higher. Don’t treat your customers like idiots.
4)Priority booking but you don’t get booking. This is one of the benefit but I still cannt get car 90% of time. Then what I subscribe for?
jokes
this app is a joke.
Drivers will wait for customers to cancel to earn cancellation fee
A word of advice for new downloads, there is a cancellation fee paid to drivers after 3 mins and drivers may use the loophole to earn the cancellation fee without picking up customers. Use other transport apps if you can.
no hot line
no office address
scam company
First time using the RydePay option, had no knowledge of the no return policy since its not indicated IN THE APP and only found out through their WEBSITE. whats the point of the app if you want your customers to find information through your website? asked customer support for a refund since i didn’t know, thinking they will help me BUT NOOOO they gave me the same pathetic response TWICE and didn’t even TRY to help me or give me suggestions. this is a scam company and app.
Worst app
Worst app ever! App would not confirm nor show your booking is successful then next thing you know the driver is calling you!! The first time this happened i was charged cancellation fee. The second time it happened i have to cancel my other grab booking as driver is already in front of me!! I have to show the Ryde driver my app to let him know that my booking info is not shown anywhere!!
