Santander Cycles

Hi! I’m from Ukraine and tried to use different MasterCard cards during registration. I tried 3 times with 2 different cards and was charged 3 times for 2 pounds. But app said transaction failed all the time so I wasn’t able to finish registration. I would like to get refund, I can provide all bank transactions. The next day I came to bike station to rent bike in place, paid successfully, but there was no paper for bill, so terminal didn’t get me the authorization code. It’s a pity, because I think guys are doing a great job and everyone use this app and service. Please help in refund :pray:

Fix please

How exactly am I supposed to put in my phone number to receive the confirmation code when there is no ability to put in a plus sign in the phone number field? Have you not figured that tourists might also want to rent a bike? Basic stuff. Failed.

Very buggy app. Often have to select things multiple times for them to take effect e.g. purchase single hire. Things randomly move around while trying to select them on the map view. Worst of all the app completely crashes if I so much as touch the search bar at top of the map. I can actually hire bikes which is something at least but pretty poor overall.

Can’t save credit card if it’s not UK based. Cant utilise cards previously saved on your account. Can’t update preferences. Can’t log in using saved passwords. Yet another third world experience in the UK - just absurd. Please just copy the citibikes app and stop wasting everyone’s time with this garbage.

I just wanted to report an abandoned bike, constant errors, couldn’t find the location and kept saying the permissions weren’t correct! They were! Restarted multiple times, latest version etc.

Used this app twice and both times I paid the fee and never released a code to get a bike, horrible service don’t use

The Cyclesundays code does not work. It always says internal server error

Just fix the app, it’s **** The bikes are great though, London should be more cycle friendly imo

App is useless. Doesn't keep you signed in, doesn’t support auto-fill, doesn’t save payment details, doesn’t support Apple Pay.