Santander Cycles

I cannot put into words how much i despise using their app. The ui is atrocious, nothing ever works. Their physical hire machines are also rubbish. I hope someone acquires the company and runs it into the ground.

WORST USER INTERFACE. Always bugging, never recognizes my subscriptions

Doesn’t accept Canadian postal codes for the credit card registration.

As others have said, the 3DS verification does not work for Canadian credit cards.

An app built to hire a bike has one job. This app fails. I’ve tried entering my details many times to hire a bike and the app crashes every time . Don’t waste your time.

This app was very difficult to set up. I signed up online initially, then downloaded the app. After I signed into the app, I had to re-enter all my info once again (name, address, phone, etc.). The first time I tried to rent a bike, I had to re-enter my payment info, and re-confirm it a second time. Wry difficult and time consuming - it took over an hour just to set it up. Normally you can rent up to 4 bikes with the same payment card, but the machine was not working at Kensington Gardens Palace Gate, so I tried to use the app - but was unsuccessful because the app only allows one bike per account. My overall experience was very painful, so I wouldn’t recommend using this company to anyone.

There is something up with very lame security checks for the card add. Errors all the time with RBC and Neo financial. TD seems to go though but I can’t 2factor approve with the 3DS because I don’t have that Canadian sim installed here. No Apple Pay. Very bad system.

i downloaded the app, successfully imputed my cc details, which was a challenge in itself because my home address is Canada, and tried unsuccessfully to use the app to book a bike. paying with cc directly at the station seems to work fine.

Will reject attempts to create accounts for Canadians in London. Probably not intentionally. Still no restrictions were provided.

Fraud. Take my word for it. Don’t waste your time.