ServiceNow Agent
Get Work Done on the Go
#1 Keyword Rankings
Today
Top 10 Rankings
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Top 30 Rankings
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Top 100 Rankings
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Description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​

With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware


NOTE: This app requires the ServiceNow Rome instance or later.


© 2024 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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Screenshots

User Rating

3.35 out of 5

266 ratings in France

5 star
132
4 star
17
3 star
20
2 star
6
1 star
91

Ratings History

Reviews

Clôtures interminables

Amyn Koutma on

Clôtures racco tro longues pour les iphones! application très lente !!

Beug

tarko926 on

Énormément de beug a chaque téléchargement de photo lors de la clôture

Nice app to win Time

Cataudella on

Thanks. Ist is Nice to win Time.

Le scan ne fonctionne plus

Goldenfish3k on

Bonjour, depuis le 15/05, le scan des codes barre ne fonctionne plus, constaté sur 2 iPhone

Lenteur

Fibreeeee on

Beaucoup trop long pour clôturer les interventions 10-15min en moyenne c’est juste aberrant de perdre autant de temps sa ne fais que laguer il y a un gros soucie de lenteur

C

ilyesbbrl_ on

C. C. C. C c. C c.

Parcour

Trigga973 on

La procédure du parcours pour finaliser est trop long

Ça lag !!!!!

K’jsks on

Sur iPhone ça lag

Clôtures interminables

Amyn Koutma on

Clôtures racco tro longues application très lente !!

Beug

tarko926 on

Énormément de beug a chaque téléchargement de photo lors de la clôture

Store Rankings

Ranking History

Category Rankings

Chart
Category
Rank
Top Free
312
Top Free
357
Top Free
411

Keywords

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Revenue and Downloads

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App Info

Category
Business
Publisher
ServiceNow Inc.
Languages
Italian, Arabic, Czech, Chinese, Korean, Hebrew (modern), Finnish, French, Japanese, English, Norwegian Bokmål, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, German, Thai, Turkish, Hungarian
Recent version
18.1.0 (3 days ago )
Released on
Feb 2, 2019 (5 years ago )
Last updated
2 weeks ago