ServiceNow Agent - Reviews, Revenue and Downloads - Apple App Store

Description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.

© 2024 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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Screenshots

User Rating

4.39 out of 5

85 ratings in Australia

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Ratings History

Reviews

Consultant

It’s very quick and excellent

Easy to use

Done

Love the demo function

Nothing beats doing your own demo, by having access to play around. Thanks, nice work.

BNEWH

Allow to choose all mandatory fields or else this app is of no use other than viewing incidents which is also possible via email anyway

Good

Good app, easy to use

Great app

Excellent view and quick to use

Notifications Issue

Once I get a notification about an incident, open it right from the notification panel. I can’t action the ticket just opens like a read-only copy just to view the info. I cannot approve it out go back to the main console of the app. Totally needs fix!!

Game Changer

This app is a game changer.

As a major release it should atleast have some OOB applets created

OOB there is no end user functionality to use the app. We use the classic app and it atleast allows you to add reports, use service portal etc. With the new agent app, all the focus seems to be for ITIL user as it’s only incidents and approvals OOB? Why would you want ppl to custom build apps which can be offered straight up.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Norway Business	312
Top Free	Singapore Business	357
Top Free	New Zealand Business	411

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