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ServiceNow Agent
Get Work Done on the Go
#1 Keyword Rankings
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Top 10 Rankings
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Top 30 Rankings
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Top 100 Rankings
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Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
User Rating
4.4 out of 5
63 ratings in Germany
5 star
42
4 star
13
3 star
3
2 star
1
1 star
4
Ratings History
Reviews
Braucht Verbesserungen
Ist ein wenig komplex und oft arbeitet schrecklich hängt mit Verzögerungen,zuckungen.
Funktioniert überhaupt nicht
Ich werde immer an die Web Version weitergeleitet und dort hängt sich beim öffnen des Tickets alles auf.
Funktioniert
Macht was sie soll so weit
Sehr gut bin voll zufrieden
Sehr gut
Bedienung
Bedienung etwas komplex.
Cool and reliable
Very useful and reliable program. Customer and jobs handling on an „all-in-one“ basis at it’s best! If you don’t feel well with the usage: kick the programming team of YOUR company.
Top
Top App für unterwegs.
Sehr übersichtlich
Ich komme mit der App gut klar.
Kann die assets nicht mehr sehen
Und die App lädt sich zu Tode trotz wlan oder vollem 5g Ausschlag
Store Rankings
Ranking History
Category Rankings
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Top Free
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312
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357
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411
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Keywords
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Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- ServiceNow Inc.
- Languages
- Italian, Arabic, Czech, Chinese, Korean, Hebrew (modern), Finnish, French, Japanese, English, Norwegian Bokmål, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, German, Thai, Turkish, Hungarian
- Recent version
- 18.1.0 (3 days ago )
- Released on
- Feb 2, 2019 (5 years ago )
- Also available in
- United States, France, Canada, India, Australia, United Kingdom, Germany, Mexico, Norway, Brazil, Switzerland, Malaysia, Italy, United Arab Emirates, Sweden, Netherlands, Turkey, Singapore, Philippines, Thailand, South Africa, Chile, China, Spain, Saudi Arabia, Israel, Japan, Belgium, Czechia, Poland, Denmark, New Zealand, Romania, Portugal, Colombia, Hong Kong, Hungary, Austria, Vietnam, South Korea, Ireland, Nigeria, Finland, Indonesia, Argentina, Dominican Republic, Peru, Egypt, Greece, Taiwan, Pakistan, Belarus, Ukraine, Kuwait, Russia, Algeria, Azerbaijan, Lebanon, Kazakhstan, Ecuador
- Last updated
- 1 month ago