Udrive

If you are a tourist no need to download this app as they want booklet International driving licence and pakistan does not provide it as they only provide a smart card IDP and they do not know about this and their information regarding it is outdated. Also very pathetic support and no solution on the app had to email and still their does not listen and its just a mess. Pathetic experience will not recommended anyone to use this. I have just contacted thrifty and they verified everything with my Card IDP and they have smooth process unlike udrive.

I booked it first time and paid practically for all twice 1. They write in the app that stuff tell you what to do on petrol station. BUT I paid in cash on petrol station because stuff told so, and system take my money again for petrol. (and unfortunately I lose receipt). So they provide bad service in that area, because they can’t explain what to do 2. I booked it for a day, but I push button «finish trip» in the middle of the day (it doesn’t ask to confirm it and in most carsharing this button means pause, not finish). UPD support told me that return money for me 3. In the end, the take money for parking even if I park on private parking. I do not understand why. Even if I find it in terms. It means wrong processes

Okay. I’ve used this app before and it worked fine. The issue came once my emirates id expired. The app asked me to upload my new emirates id and verify again. I did and it said we couldn’t verify you because your driving license has expired. It didn’t. So I was like it’s no problem I’ll upload it again. I did and this time around it said the pictures were blurry or not clear. Maybe it was my fault so I went ahead and uploaded a very clear picture that wasn’t blurry. Same thing happened. They asked me to verify again. I did for the 5th time and it still said verification failed. I the stopped using the app because of this issue and found that EZhire and Ekar are much better.

Absolutely horrific experience with this app. I downloaded the app to have a more efficient experience than booking taxis constantly. I reserved the car and was dropped off to it and when I arrived I slid the bar to unlock the car… and the car doesn’t unlock. My friend and I tried multiple times and every time the app just closed on itself instead of unlocking the car. We searched the app to find customer service and there was no direct contact point. After searching through google to find a representative to talk to they didn’t answer and we were left unable to use the car in an almost deserted area trying to find a taxi. COMPLETE WASTE OF TIME.

They need to learn first that international driver’s license can’t be 1 year old in most cases. Travelers usually get international license right before traveling.

Such a life saving moment for me on this day.

so many information to share and in the end can't register because the payment method not working fine

Been using Udrive, for almost a year now. Been loving it but hopefully they give attention to drivers hoarding the cars and it should not be tolerated. I booked an AVAILABLE car in the app at Expo Dubai (going to their parking is a real pain and not to mention it was freaking hot) only to find out that the previous customer had brought along with him the keys of the car. How is it even possible to end the trip and walk away with the key, making it completely unavailable to use for the next user even if s/he booked it fairly. Called customer service, told me they cannot simply ask the previous customer to return the key since he will still use it later. 🤷‍♀️ I got a compensation for the inconvenience but i hope this experience won’t happen again.

It was great and easy to use

Lower price , more cars