Blue Rewards

The application doesn’t respond whilst trying to pay bills and for us to benefit from the cash back. When we called the call centre today they said it’s a known issue and they don’t know when the resolve will be and asked us to send an email. Bothe my Wife and I are experiencing this issue. If you have DU home services you can’t pay that bill, the application only caters for DU mobile services, therefore the customer interface is misleading for this section. There are many gaps in the performance of the application, has the project team washed their hands after delivery? Disappointing experience from a company like Al Futtaim.

Please don’t lick the app when it needs update. Access to your barcode should be as easy as possible, to avoid huge issues when checking out purchasing your goods. Add barcode to app wallet needs to be an option

Clunky app. Poor reflection of the good brands it represents. Disingenuous. Used to access to play games. App says can win points with any of games. Only x1 of 3 now has points. Has had a very negative impact on how I feel about the brands I was previously loyal to.

Terrible app. We always had to give a phone number to collect and redeem awards. Now the vendors no longer accept the phone number so we have to use the app. EXCEPT the app never works! So we’ve lost some rewards!

Points are not being added to accounts from the games. Haven’t been all week. Please fix

The worst reward app around, to participate at times you need to validate receipt in the mall although every receipt clearly states that you made purchases there! Nonsensical Please also don’t bother to play their SPIN and WIN, never possible to get more than 5points, it’s programmed to fool you. Not worth it, avoid BLUE

This app is ridiculously slow and I would be embarrassed if I were the developer . I often give up using the app when making purchases

Crashes as soon as it opens or keeps on hold with just the logo. Useless.

This app allows you to collect points and make payments, but is extremely user unfriendly in allowing you make any changes to your account. Furthermore, customer service is very exceptionally slow at processing anything, I waited 2 weeks for a name change correction (having to chase multiple times) and am still waiting (17 days and counting..) for credit to be applied to my account. Waste of time using this app in my opinion.

Can’t register to use the app as can’t register, you can only choose from a short list of country codes for mobile phone. Very poor app!!