Scoot Mobile

Tried to check-in online 6hrs before departure but it kept prompting oops! something went wrong…!

Backend and front end doesn’t sync. Change meal on app but backend doesn’t reflect. Later on say cannot change meal less than 72 hours before. Then why allow the user to change on FE? What kind of mobile app team is this? Everything is not even hosted in app. Takes you to web browser. Still dare to call it an app. Prob only hire junior dev and junior product to build this sheet.

My trip from Singapore to Sapporo turns out to be unpleasant due to the incompetence of Scoot Singapore staff. It started when one of our member couldn’t fly with us due to personal reason and I have asked the staff to help us check in the luggage under my name instead. However, the staff checked in under our the member name who is not flying with us. In the end, all of our members who flew to Sapporo do not have our luggage with us as they were held at Singapore. Throughout the entire trip, I had called Scoot several times but nobody picked up. Only able to chat with Scoot via the Chatbot. Despite that I’m able to converse with the live agent for several days, Scoot Singapore is unable to provide any solution and kept on Taichi-ing here and there. In the end, we had to spend a big sum in Sapporo for clothes and luggage which we were not compensated by the airline at all. Money aside, what’s worse was that one of our member have high blood pressure and some of her medication is in the checked in luggage that never arrive Sapporo. Scoot Singapore had literally put her life in danger and take no responsibility for such problem. Understand that this is an uncommon situation, but the airline had did nothing to make up for the mistake that the airline have made. It was a terrible and unforgettable experience, “thanks”to Scoot Singapore. Truly incompetent and the airline did literally nothing to resolve the problem. Perhaps it was our mistake to trust Scoot Singapore’s reputation from the very beginning.

No update on flight booking and can’t retrieve booking. Can’t login with error code

Scoot app removed the one click option to pay with ApplePay. However, they would happily charge you a 6% mark-up for paying in a local currency, a "service" that is unnecessary except for mistaken clients who wrongly click. Bank charges are less than 6% for exchange and you will still pay international transaction fees with bank even if you pay in your home currency. Bring back ApplePay.

Submitted few times of the OTP sent to email to verify the account but always said the OTP is invalid….

One of the worst apps I have ever used. If you’re chatting with an agent and press the back button, the chat disappears and you have to fill up the whole form again. I was trying to change my flight, and pressed a button that took me to a different site, and when I came back all of the info that took me so long to fill out, I had to refill. As for the airline, they only want your money. You can’t cancel the flight no matter how bad the circumstances are (unless you want to lose all of the money you spent buying the ticket) and if you want to change the flight you will have to pay hundreds, and that is if you are flying to a country nearby. Definitely don’t recommend.

No multi stop option. Also able to move to next page on retrieve booking

I have tried several times to reschedule the flight date.. When I got to the page “manage flight”, I again have to type in all the required fields I press change flight, again I was asked to fill in Flight confirmation and email address…. But it never brought to the page where I was able to reschedule my flight. This software that Scoot Airlines used is absolutely non user friendly…. Please help. Sincerely, Dorothy Seow.

It’s not customer care…it’s customer don’t care