Scoot Mobile

Cannot log into my APP, and the agent suggested me to use another smartphone. What a joke. Be aware that Scoot often adjust their policies suddenly without prior notifications. For example, they do not allow you to change your flights by yourself. You have to contact them by making a phone call to change flights and pay much more ridiculous fees.

Check in page does not work.

It’s frustrating to use this app or your web to do bookings with the new system. Full of bugs, airport lists not appearing, page keeps refreshing deleting all the information and forcing you to start again,… definitely someone has to look at this seriously

I tried to sign up for KrisFlyer using the app and it continuously gave me an error code. Was never able to sign up so I lost the flight benefit of a Marriott membership level match.

You tell me to check, but when I get to your web page check-in is not available. You change flight times and ask me to confirm and when I try to confirm you tell me you have no record of my trip. Really difficult to get customer service help.

“that as a KrisFlyer Elite Gold or Silver member, the following benefits have been added to your booking… - Automatic assignment of the best available standard seat” Which seat did I get assigned? 38E —a center seat, in the middle row, in the middle of the aircraft. This app’s only purpose is to collect data about you. If you must fly with Scoot use their website.

SIA should be embarrassed

Very difficult to use. Seems like always hang. Terrible

If I’m able to log into the app with my account information the app apparently doesn’t even communicate with my account. It can’t retrieve past or upcoming trips and wants me to enter each booking reference. However, even when I jump through the hoops it can’t find my trips. How is this possible when I log in with the same information I use to long in online? I expect more from SIA.

Cannot login to KrisFlyer account. Cannot retrieve booking made on website. App is useless.