Urban Company (Prev UrbanClap)

Cleaners are polite and doing mostly good job. However, they keep rescheduling not event time, but date, although I booked with notice. Every month this happens and EVERY SINGLE TIME operator says, vehicle got broken or accident on the road. I think all accidents in Dubai for cars ar only for Urban cars, nobody else or they treat clients like silly people.

They always call you to reschedule after they take the money and confirm the booking. This happened to me more than 8 times in 3 month. Unprofessional.

Booked these guys a few times. Every time the cleaner calls because they are forever confused as to the location. Spoke to their agent and was told refund will be processed. Two days later payment was processed instead. There are no contact details for these people.

They cancel and change you booking without telling you and then they do nothing about it on top on that their customer service is awful

Great and very convenient

1. I booked for a service which got delayed and they informed me only when I reached out to customer support, if there is a delay they shd inform ahead 2. Customer call Center (marketing/sales) seems too creepy !! The moment I search something on the app the agent would dial and ask “we saw you searched for service and haven’t booked anything let us know why!? “ I mean I thought browsing and checking services and pricing (without actually booking anything is allowed right?) how do I block such calls? Guide me pls

I ordered professional on Christmas25/12 At 10 AM. At 10:18 I wrote to Urban Company that my professional still not arrived. And they told me, unfortunately there is some issue, but she cannot come, and they don’t have any available, professional in the moment. So it’s Christmas Day they wasn’t inform me at all that professional will not able to come and they tell it unfortunately for today there is no professional available. They make my day really disappointing and unrespectable at all. I will not use this service anymore. I will better use other company. There is a lot.

They lay not in time

They will change your bookings, inconvenience you and force you to pay cancellation fees for their own incompetence. They don’t care about anything except how to make money off of cancellation fees. Customer service is frustrating, they call nonstop when it’s too late and the problem was already occurred and is irreparable and when you need them you get a chat bot that won’t even allow you to type

There is no credibility in the talk. My reservation was rejected three times. The first time they cancelled the reservation without giving any reasons. The second time they changed the date after contacting me and it was confirmed to the following week by them. After a week passed, they cancelled the reservation because the company does not cover your area, even though the reservation was made through them and not through me. They contacted me and the reservation was confirmed by them. Despite this ridiculous excuse, I booked from their website several times before, and despite the repeated delays in coming to me, they came in the end. But this time they lost their credibility even in coming. Very, very, very bad treatment and lack of consideration for the circumstances of others.