4.79 out of 5
4,446 ratings in United States
Don't buy anything from them! They are a scammer! You order and they don't send the product and a few weeks later I wrote what happened to my order, they told me there was a mistake and the product is not in stock, so I refunded it, they don't refund my money. I'm not the only one. They did it, I read it in the comments on Instagram, everyone is complaining!
I ordered shoes that took a very long time to receive. When I got them, they were too small. On the website, it said to contact customer service for this return. I then had to wait and wait for customer service to get back to me. I was then told that the return period had passed and I could not return them. Cettire is at fault for the return period passing! What a scam.
I went to return 2 shirts that I bought from Cettire within the return window, and I had an issue getting a return set-up for one of the shirts, so I emailed customer service. It took them 5 full days to respond to my email. When they did respond, they said, “using a script,” unfortunately, I’m outside the return window. What a joke! I will not be buying from here again. Go to Farfetch, much better customer service.
As far I see some products are good price not bad but customer service is too bad they are not help at all. No recommended at all 👎🏻
Brands and prices are really good but 0 customer service they have never responded to your emails which is very unprofessional and no matter that the returned items are in the same box they charge 25$ per item which is too expensive and not acceptable
I’m very disappointed with their return experience. Not only they charge 25$ per item to be returned. They never issued money back for 350$ sneakers I sent back and have been in constant chats back and force. They always promise to get back, but never do. Don’t recommend to buy anything there
This has to be the worst experience I ever had with a company. I order a coat on the 3rd of November and they only send me a order confirmation. They didn’t even send me a tracking number or anything. I’m so annoyed and irritated. It’s getting real cold outside. I keep on emailing them and they refuse to answer any of my emails. Please just go to farfetch and Ssense if you not trying to be scammed out of your money. It’s not worth it. Honestly I will never order nothing from them again. Please please don’t risk it. Especially if it’s something you need. Customer service ? 2/10 they don’t care at all. Will ignore you.
They never sent me my shoes or money back don’t shop here
I bought two matching items that would go together as a gift. I was charged for both items and then cettire canceled one of them as they said it was out of stock. I asked to cancel the entire order then as I didn’t want one item without the other. They wouldn’t. I had to go through a return process after I received one of the items and they charged me 25$ to return it. They received the order back but never issued a refund, I haven’t seen my money in months. After going back and forth with online support I finally had to go through my credit card company to get a refund!! Terrible experience and terrible customer service.
This app is a waste of time. Unusable.
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Chart
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Category
|
Rank
|
|---|---|---|
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Top Free
|
|
100
|
|
Top Free
|
|
108
|
|
Top Free
|
|
122
|
|
Top Free
|
|
124
|
|
Top Free
|
|
129
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YOOX
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153
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1 week ago | |
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60
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165
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1 week ago | |
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60
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22
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30
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226
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25
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