Read only tool.
The app works fine if you are simply reading tickets as soon as you try and type a reply it just crashes. Not fit for purpose.
Zendesk Support
Support - anytime, anywhere
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Description
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
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Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
Screenshots
User Rating
4.4 out of 5
600 ratings in United Kingdom
5 star
417
4 star
89
3 star
46
2 star
14
1 star
34
Ratings History
Reviews
Crashes constantly
Great app for being able to check tickets on the go. However virtually unusable- as soon as I try to type a reply or click send, 9 times out of 10 the App will crash and completely closed down.
Not ideal
Is there any way of saving my email address when logging into the app?
Terrific tool
Been using Zendesk in PC and iPhone for several years. It’s great. Buy it!
Loses login details
The app has started to lose login details far too much lately. Keeps thinking my iPad and iPhone are new when I have changed in years. This forces login details to be reentered each time the app is run which is a pain.
You have to input all your details every time you want to login.
The app is very basic but ok for on-the-go situations. The real issue is that now I have to login from scratch every time I want to use it. Zendesk domain, email and password are wiped out every couple of hours which is very inconvenient.
Keeps logging me out
It’s fine, but a giant pain that I have to log back in every day, no idea why it keeps wiping my details?
Start time
, taking forever to refresh/ update, what’s happened, is it me ?
Please improve search option
So that it shows messages in reverse chronological order. Or build in search filters. Many thanks
No rich formatting controls
Went to reply to a ticket today to find that it’s impossible to view or compose tickets in rich formatting / HTML. Aside from that, the general quality of this app is way below what I expect from a paid subscription. Compare this with the likes of other apps from companies charging significantly less for their SaaS subscriptions, and there’s a gulf between them. Come on Zendesk, for the money we pay, I’m sure you can bring your mobile apps into 2020.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Top Free
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234
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247
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Top Free
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329
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Top Free
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334
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Top Free
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Keywords
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App Info
- Category
- Business
- Publisher
- Zendesk, Inc.
- Languages
- English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- Recent version
- 2.37.1 (3 weeks ago )
- Released on
- Nov 15, 2016 (7 years ago )
- Also available in
- United States, United Kingdom, Canada, Australia, Brazil, Germany, France, India, Mexico, Sweden, Netherlands, Russia, Philippines, Thailand, Denmark, Norway, Italy, Japan, Israel, New Zealand, Spain, South Africa, Vietnam, Ireland, Saudi Arabia, Chile, Switzerland, China, Ukraine, Nigeria, Indonesia, Belgium, Turkey, Taiwan, Colombia, United Arab Emirates, Egypt, Argentina, Singapore, Finland, South Korea, Poland, Romania, Malaysia, Hong Kong, Hungary, Portugal, Peru, Dominican Republic, Austria, Greece, Pakistan, Czechia, Belarus, Ecuador, Kazakhstan, Lebanon, Kuwait, Azerbaijan, Algeria
- Last updated
- 4 weeks ago