HSL

At our stay in Helsinki we couldn’t use the App and had trouble to buy tickets. The App seems not to work with non Finnish SIM Card.

Neither tickets nor route search works. Simply useless.

cannot connect to server even on wi-fi. Useless - deleted! Too bad!

A very nice app, which however apparently blocks foreign IP addresses quite heavily. Sadly with roaming the IP address stays blocked which makes the app unusable for me as someone with a foreign phone contract.

The is only working when I‘m connected via wlan. Mobile use is blocked😕

Defeats the purpose, server connection problems every other day, so it becomes useless

The server is unavailable if you use the app on mobile network if you don’t have a Finnish number - even if you are already in Finland and using local provider via roaming. It’s just ridiculous

This app sucks. Doesn’t work on Apple devices unless you have Finnish mobile pay. Which is only available for Finnish residents. HSL seem incapable to solve the issue, incompetence more likely. And they do not give a damn about customers except they are Finnish.

visiting the city - can’t even buy a ticket or make an account, getting a “unable to contact service” error - only works on wifi which is not helpful

Every time I come to Helsinki I try to use the app and every time it's a fail. It simply won't let me register saying that I don't have any network access.