HSL

Does not allow you to buy tickets when roaming from a non Finnish operator. (Bought morning tickets on accommodation WiFi, could not get return tickets despite mobile internet working).

The apps verification system doesn’t work on many foreign phones. It was impossible to buy tickets during my trip to Helsinki

Gives you the option to select UK phone number, but never receive the confirmation sms, effectively rendering the app useless

Tried to create an account but as a visitor from the UK I am stuck in an infinite loop to verify my phone number and thus can’t use the app. Pointless. Would leave 0 if I could.

Ok if you’re connected to WiFi, easy to plan a route and see how much a ticket will cost. However out and about I just kept getting a ‘no connection’ error which frankly makes the app pretty useless. I was unable to plan routes or buy tickets when out and about. I had plenty of data, roaming switched on and data for the app turned on. Maybe it works for locals but not for visitors.

Your app is a shambles after the latest update. It does not allow for anything to happen, asks me to “check my time” and constantly tells me that I have no internet connection when everything else on my phone work’s absolutely fine! I usually book a ticket once a I board a train and the app just would not work, show any zones to book a ticket or have any information show up. I only realised this once the train took off too so you can imagine the shock when one of your train attendants tried to fine me over 100 euro for not having a ticket. Funny thing is that the reason I didn’t have a ticket was because of an issue with your app! This is a joke and needs to be amended asap before someone is actually fined for real.

The app is excellent but after 3 days I got blocked to use the app without explanation. After I got banned I couldn’t use the app to buy a new tickets or browse along at all. My wife can’t use the app at all because her notifications wasn't arrived ever on her phon number (UK) or her e-mail.

If you are from abroad it is not sending the confirmation message, i had to pay someone else to get myself a ticket Every time i tried to login it said wrong password and when i reset it, it said , the password is already in use Do something with it!

It will not accept my UK phone number. So I am unable to complete the registration process.

Consistently fails to send the verification texts and emails. Customer service fails to pick up the phone. Monopolies are great!