Cancelled my subscription and support confirmed but I was just charged on my credit card. No email confirmation. No notification. If I hadn’t checked my statement I wouldn’t have known. Do NOT trust this company

I bought a yearly subscription in October 2023, which expires in October 2024. Unfortunately Joggo-year is much shorter:((((( They canceled my subscription on January 16 and suggested to renew!!!!! I was in contact with the customer service(her name is Mari) that explained for me how to renew😅😞 Which means that they didn’t even read my question:( I answered and didn’t hear back:(( REALLY BAD! The AppStore is still “telling” me that my Joggo subscription is ACTIVE 😉

Paid for six months and first days I was playing around with the and plans. Logged a fake first run just to see what happend. When trying to reset the plan to do a real run I deleted the account. After some mail with joggo they claim not to be able to reactivate the account. Expensive week… So dont delete your account

Under-developed and buggy app - doesn’t work

Bad content. Keeps billing you after period and is very difficult to cancel

Poor service, dark UX to make it difficult to cancel, poor content.

I’m not super impressed with this app. I have a random charge on my bank account for $25.84. When I try to log into my Joggo account it says my subscription has expired. All the help articles I can find say to log into my account to cancel my subscription. Getting very frustrated.

I cancelled this app and continued to get charged even though I never used. I had to dispute it with my credit card and still Joggo fought my dispute. DO NOT SIGN UP

The training programs are actually not bad at all, which is unfortunate because Joggo is truly one of the most outrageously unethical companies I’ve ever had the misfortune of dealing with. The customer support is literally non-existent. It’s just an AI in a German warehouse somewhere. Don’t even bother trying to explain an issue via email, the response is the exact same every time. The bigger issue is that this company’s billing practices are either intentionally fraudulent or so totally incompetent that it amounts to the same thing. Cancelled my subscription months ago. When renewal came due, they charged me anyway, multiple times and from multiple different variants of their merchant information — leading to my debit card being shut down and now needing to be replaced. There is, of course, absolutely nobody on Joggo’s end that can be contacted about this issue. Clearly the hope is that most people will become so frustrated trying to deal with their non-existent customer service that some will just give up and eat these charges regardless of whether they continue to get or use a subscription. Bottom line — unless you enjoy spending time on the phone with your bank and having the re-enter new card info into every single account you use a debit card with, DO NOT ALLOW THIS COMPANY TO HOLD YOUR PAYMENT DETAILS.

I have never even heard of this app and found out that I had paid $500 for it. Yes, I should pay closer attention to my checking account but I did not sign up for for this. They can see there has been zero activity from my end. Be very wary of clicking on anything here!